Current Vacancies at Pragma Global

Job Advert Summary    

• The Client Service Representative (CSR) at Pragma Africa plays a key role in delivering high-quality client support within a dynamic call centre environment. This role focuses on building and maintaining strong relationships with existing and prospective clients while providing efficient, solution-driven service.
• The CSR acts as a primary point of contact for client queries, ensuring prompt resolution through effective communication, problem-solving, and administrative support.
• The role requires strong multitasking abilities, attention to detail, and the capability to interpret and communicate technical information, particularly within asset management contexts.

Minimum Requirements    

• A Matric (Grade 12) qualification or similar qualification.
• A minimum of 1 year call centre experience.
• Strong Computer Literacy.
• Experience with Asset Management in Oil & Gas sector would be advantageous.
• Experience with Asset Management in Retail sector would be advantageous.

Duties & Responsibilities    

• System administration using various software platforms.    
• Meet monthly performance measures and quarterly targets.
• Maintain Service Level Agreement (SLA) standards.    
• Follow through on the remedial action of the client concerns raised.    
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong client relationships through regular communication and support.
• Understand client needs and proactively offer solutions to enhance their experience.
• Collaborate with internal teams to resolve client issues efficiently.
• Maintain accurate records of client interactions using On key.

Closing Date    

• 2026/10/20

go to method of application »

Job Advert Summary    

• At Pragma, we aim to create an environment where employees thrive both professionally and personally. We foster a collaborative culture where individuals are recognised, valued, and developed in alignment with our company strategy. We encourage applications from people of all backgrounds, including individuals with disabilities.
• As an Asset Care Administrator, you will manage a high volume of work orders, requiring strong focus, attention to detail, and the ability to work independently. You will be responsible for identifying and resolving issues, making sound decisions, and ensuring the smooth flow of asset-related processes.
• Success in this role requires self-reliance, accuracy, and the ability to maintain high performance under pressure.

Minimum Requirements    

• A minimum of Matric qualification.
• A tertiary qualification is advantageous.
• A minimum of 1 year's experience within an Administration role.
• On Key experience is advantageous.
• Good time management.
• Ability to work under pressure.
• MS Office knowledge.
• Good typing skills.

Duties & Responsibilities    

• Reviewing Work Orders.
• Driving work order feedback.
• Documenting reason for work not completed.
• Provide regular feedback on contractor performance/work order feedback.
• Administrative Support to Invoicing Process
• Prepare invoice packs and supporting documentation for submission.
• Track invoice deadlines and assist in ensuring adherence to billing timelines.
• Maintain accurate filing and recordkeeping of all invoicing documentation.
• Assist in monitoring outstanding purchase orders and follow up with clients where required.

Debtors Administration Support

• Assist with preliminary follow-ups on outstanding invoices.
• Update debtor records with communication notes and payment feedback.
• Maintain accurate debtor reports for review by the Clerk.
• Escalate unresolved queries or overdue accounts as required.

Purchase Order & Documentation Administration

• Log and track all incoming and outstanding client purchase orders.
• Assist in requesting PO numbers from clients.
• Maintain an up-to-date PO register for the business unit.
• Ensure all required documentation is complete before invoicing.
• Support vendor application processes and follow up on outstanding documentation.

Client & Contact Database Management

• Maintain and update client and contractor information in Acumatica.
• Ensure consistency of contact details across ERP and Helpdesk systems.
• Assist in managing client records, including changes and updates.

ERP (Acumatica) & System Administration

• Capture and update data in the ERP system accurately and timeously.
• Maintain project and client records under guidance of the Clerk.
• Support daily administrative activities within ERP to ensure process continuity.

Closing Date    

• 2026/10/09

go to method of application »

Job Advert Summary    

• Kickstart your career with meaningful, paid work experience through the YES Programme. Join a supportive environment where you’ll build practical skills, gain real-world exposure, and grow your confidence while contributing to a purpose-driven team.
• Pragma invites young, unemployed South Africans to apply for available Youth Employment Service (YES) Programme opportunities. This initiative forms part of a public-private partnership aimed at addressing youth unemployment in South Africa. Through the YES Programme, successful candidates will gain 12 months of practical workplace experience, develop valuable skills, and improve their future employability within a leading industrial and asset management organisation.
• The Project Administration Assistant provides administrative and coordination support to Project Managers by maintaining project records, tracking approvals and procurement processes, monitoring project documentation, and ensuring information is accurate, complete, and up to date.
• The role enables Project Managers to focus on project delivery by managing routine administrative activities and highlighting discrepancies or outstanding actions requiring attention.

Minimum Requirements    

• A Matric qualification is required.
• A tertiary qualification is advantageous.
• 1 year of administrative, data capturing, coordination, or project support experience is advantageous.

Duties & Responsibilities    

Project Documentation Administration

• Verify that supporting project documentation is complete and accurately filed.
• Check that approved project scope, quotations, cost plans, WBS/cost centre allocations, Purchase Order (PO) requests, and On Key work orders are aligned.
• Maintain organised, accurate, and audit-ready project documentation.
• Manage and maintain project SharePoint folders and filing structures.
• Ensure all project records are stored in accordance with company standards.

Procurement and Workflow Tracking

• Track Requests for Quotation (RFQs), quotations, PO requests, approvals, and work orders through the applicable process stages.
• Monitor workflow progress and maintain visibility of outstanding items.
• Follow up with stakeholders to obtain routine approvals and required supporting information.
• Escalate overdue actions and approval delays to the appropriate Project Manager.

Project Information Coordination

• Reconcile information between Planning, Cost Centre, Supply Chain, and On Key systems.
• Identify and flag discrepancies, inconsistencies, or missing information for Project Manager review.
• Assist with maintaining project expenditure and commitment records.
• Support project close-out activities by tracking required documentation and approvals.

Reporting and Tracking

• Maintain project, expenditure, purchase order, work order, and project close-out trackers.
• Prepare routine status reports and exception reports highlighting outstanding actions and risks.
• Provide accurate and timely updates to Project Managers and stakeholders.
• Assist with data collection and report preparation as required.

Project Close-Out Administration

• Track contractor submissions, invoices, completion certificates, and close-out documentation.
• Monitor delivery dates and project completion milestones.
• Maintain records of asset information and sign-off documentation.
• Support the project close-out process by ensuring all required documentation is obtained and filed.

Closing Date    

• 2026/10/20

go to method of application »

Job Advert Summary    

• At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.     
• The product support team in On Key Software Solutions is at the heart of the business. The Support Engineer is the single point of contact and the link between our client users the implementation specialists, and our software development teams.
• These stakeholders will look at a feature or technical challenge from their perspective, and you will assist in solving their problems with your knowledge and skills, or by leveraging skills from within your team and organization.
• The Support Engineer's ultimate aim is to ensure happy and successful clients. Your superpowers include problem-solving, excellent context switching, adaptability, sympathizing with the client, and making them feel as if all will now be well because you're on it. A true bonus is the ability to be proactive and solve issues before they even happen. 

Minimum Requirements    

• Relevant qualification - BEng / BSc would be preferred. 
• Knowledge of software development and cloud hosting. 
• Knowledge of product support. 
• Technical skills (possibly dabbling with some development in your free time). 
• Some form of experience, or passion, in working within a client-centric environment. 
• Self-driven and willingness to work in a hybrid home-office setup

Duties & Responsibilities    

• Excite clients with consistent, accurate, and friendly product support.
• Constantly evaluate priorities of incidents and ensure SLAs are met.
• Ensure that the product support processes are well-defined, in place, and adhered to.
• Plan and coordinate deployment of apps with product owners and scrum masters, and communicate these plans with clients.
• Actively assist with reproducing bugs, identifying improvement gaps, and use your experience with dealing with clients to contribute to ideas for design improvements.
• Willingness to learn and capture a growing understanding of the product in a usable and sharable knowledge base.
• Lastly, things will go wrong. When it does, own the problem, constructively drive problem-solving and ensure execution of the plan.

Closing Date    

• 2026/10/14

go to method of application »

Job Advert Summary    

• At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.   
• You will work within the manufacturing and FMCG industry in the Private sectors covering various aspects of asset management. You will be dedicated to a single client based at the client's site.
• You will be exposed to industry best practices for asset management and have access to extensive training material, to help you be the best you can be as a physical asset management specialist. If you seek a job where you can use your logical and analytical engineering mind to implement creative solutions to optimise your client's asset management system, this role was meant for you. 

Minimum Requirements    

• A Relevant Tertiary Qualification in a relevant field (BEng, B Tech or N-Diploma).
• A minimum of 1 years' of practical maintenance experience in the manufacturing and FMCG industry (Advantageous).
• A minimum of 3 years' experience Asset Care Engineer or Reliability Engineer.
• Exposure and understanding of Project management methodology (whether applied or completed in a formal course).
• Experience in providing training to internal staff and contractors on how to use our software or other CMMS software and applications.
• Knowledge of ISO 55001 standards.
• Ability to read and interpret technical drawings, schematics, and equipment manuals.
• Knowledge of health, safety, and environmental regulations (OHSA, ISO standards, risk assessments, safe work procedures).
• Strong problem-solving skills for breakdown analysis and root cause investigations.
• Ability to manage contractors, service providers, and maintenance projects.
• Demonstrated ability to develop, analyse, and present comprehensive reports for clients.
• Advanced MS Excel application and knowledge with the ability to perform complex data analysis, visualisation and reporting.
• Ability to assess data, question results and present outcomes to clients but chairing formal client TechCom meetings.

Duties & Responsibilities    

• Develop, implement, and continuously improve asset management and maintenance business processes aligned with client objectives and industry best practices.
• Identify opportunities to enhance maintenance performance and asset reliability, using structured problem-solving methodologies to design and implement solutions.
• Present asset management–related training and develop training material and course content.
• Define and develop reports required to measure performance, track KPIs, and support informed decision-making.
• Deliver ad-hoc client support, training interventions, and improvement projects.
• Build strong, collaborative working relationships with clients and stakeholders.
• Prepare, chair, and facilitate on-site client meetings, including the distribution of reports and actions.
• Continuously analyse system data and performance trends to make informed recommendations for improving asset care strategies and system utilisation.
• Provide high-level system support, acting as an effective liaison between the client and Pragma system support or development teams.
• Provide technical guidance and quality assurance on deliverables produced by team members.
• Ensure team compliance with health, safety, environmental, and organisational standards

Closing Date    

• 2026/10/06

go to method of application »

Job Advert Summary    

• At Pragma we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognized, valued and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.    
• You will work within the Oil and Gas industry with a specific focus on Retail fuel stations covering various aspects of asset management. You will be dedicated to a large client within the Oil and Gas industry.
• You will be exposed to industry best practices for asset management and reliability engineering, and have access to extensive training material, to help you be the best you can be as a specialist.
• If you seek a job where you can use your logical and analytical engineering mind to implement creative solutions to optimise your client's asset management system, this role was meant for you.

Minimum Requirements    

• A Relevant Tertiary Qualification (B Eng/ BScEng Degree, B Tech Degree (Industrial/ Mechanical/ Chemical/ Electrical)).
• A CMRP or SCPP certification is advantageous but not needed to apply.
• A minimum of 5 years of practical experience as a Reliability engineer.
• Experience with Retail fuel station maintenance is advantageous.
• Extensive knowledge of asset management and reliability engineering.
• Advanced MS Excel application and knowledge.

Duties & Responsibilities    

• Identify and implement opportunities to improve the client’s asset management system using structured problem-solving methods.
• Analyse asset performance data, failure trends, maintenance history, and reliability indicators to identify improvement priorities.
• Develop reports, dashboards, and recommendations to support improved asset performance and business processes.
• Lead or support root cause analysis investigations and ensure corrective actions are implemented to prevent repeat failures.
• Review and optimise maintenance strategies, preventative maintenance tasks, and asset care plans in line with reliability engineering best practice.
• Support asset performance improvement initiatives, engineering modifications, and lifecycle cost reduction opportunities.
• Improve maintenance processes, data quality, failure coding, work order information, and CMMS reporting to support reliable decision-making.
• Provide ad-hoc client support, technical input, training, and project support as required.
• Engage with internal teams, contractors, OEMs, suppliers, and client stakeholders to drive practical and sustainable reliability improvements.

Closing Date    

• 2026/11/30