Senior Associate: Product - Cash Solutions at Nedbank

Job Purpose
This role acts in the capacity of a Juristic Cash Solutions CVP Specialist focusing on improving the client product experience, through internal stakeholder and external client engagement, with specific accountability for product uptake, by assisting in converting deals to increase market share, growing frontline product knowledge, ensuring alignment in the product development to client requirements, with focus on commericlaity, whilst managing the requirements of a Commercial CIB Business owner. This role is also accountable for partnerships with other clusters and business areas to align on prioritisation, strategy and create the required visibility on client and competitor performance.

Job Responsibilities

• Bring insights and requirements from Juristics to the product owners within the full stack teams
• Consolidate competitor strategies
• Align, influence and execute on Nedbank strategies
• Consistent training and upskilling of frontline staff
• Central point for frontline in assisting with complex or SME related queries.
• Ensuring commerciality of Cash Products for seamless client solutions
• Tracking and reporting on client performance
• Analysis of market and sector trends to create specific CVP requirements
• Informed pricing
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
• Create cost efficiencies through product or process innovation.
• Understand budget requirements by setting realistic targets.
• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
• Ensure client satisfaction by driving the development and implementation of solutions.
• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
• Facilitate the accomplishment of work goals by building collaborative relationships.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant post grad qualification

Essential Certifications

• Industry/ Product specific

Type of Exposure

• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Built a high performance culture
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Financial and Business Results
• Managed Governance
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance
• Minimum Experience Level
• 5-8 years in a cash product, sales, operations or service development role.
• Proven track record within the cash value chain.

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Client service strategies
• Relevant product knowledge

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills