Senior Business Analyst at Postbank (SOC) Ltd

Purpose of the Job

• The Senior Business Analyst is responsible for driving strategic and tactical business analysis initiatives while integrating business architecture principles tensure alignment between business strategy, capabilities, processes, and technology solutions.
• This role bridges the gap between business needs and enterprise-wide solutions, enabling informed decision-making, capability development, and value realization across the organisation.

Job Responsibilities
Business Analysis Delivery

• Lead end-to-end business analysis activities across complex initiatives.
• Elicit, analyse, and document business requirements (functional and non-functional).
• Facilitate workshops, stakeholder engagements, and requirements validation sessions.
• Translate business needs intclear, structured deliverables (BRDs, user stories, process models).
• Ensure traceability from requirements through tsolution implementation.

Business Architecture Alignment

• Map and model business capabilities, value streams, and processes.
• Identify capability gaps and support capability maturity assessments.
• Align initiatives tstrategic objectives and enterprise architecture frameworks.
• Contribute tthe development and maintenance of the business architecture repository.
• Support operating model design and transformation initiatives.

Strategic Analysis & Advisory

• Support business case development.
• Conduct impact analysis for regulatory, process, and system changes.
• Provide thought leadership on solution options and trade-offs.
• Advise stakeholders on best practices in business analysis and architecture

Stakeholder Management

• Engage with senior stakeholders across business and IT.
• Act as a trusted advisor and liaison between business units and delivery teams.
• Manage expectations, resolve conflicts, and ensure alignment.

Process Improvement & Optimization

• Analyse current-state processes and design future-state improvements.
• Apply lean methodology.
• Drive efficiency, cost reduction, and customer experience enhancements

Qualifications and Experience

• Bachelor’s degree in business, information systems or a related field (NQF Level 7)
• Honours (NQF Level 8) and above in related field preferred
• Experience in Business analysis
• Demonstrated experience in business architecture and/or operating model design
• Experience in the Banking Industry, within a complex matrix structure would be preferred
• IIBA or PMI endorsed Business Analysis certification
• TOGAF or Business Architecture certification

Knowledge and understanding of:

• Business analysis methodologies (Agile, Waterfall, Hybrid)
• Business architecture concepts (capabilities, value streams, operating models)
• Process modelling standards (e.g., BPMN)
• Stakeholder management principles