Senior Customer Sales & Services Agent - Johannesburg at Emirates

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. 

Qualifications & Experience

• Commercial/Sales.Other : 3+ Years
• Educated to at least GCSE or A Level standard or equivalent.
• Experience in a contact centre or reservations office environment within the airline or travel industry.

Knowledge/skills:

Knowledge of contact centre and airline/travel industry procedures and methodology. Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

• Other languages besides English: As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.