Senior Desktop Engineer - Gqeberha at BKB Ltd

Job Summary

The incumbent will be responsible for various IT duties, predominantly in retail. These duties include, helpdesk administration (prioritize and support), asset administration, installation, operation, and maintenance of computer systems and other technologies, such as communication systems. Configuring hardware and software, repairing equipment, and providing daily support for computer network users and any other general duties as required by the IT Operation Manager. Ultimately, the successful candidate will ensure prompt and accurate customer service and increase client satisfaction.

We offer a competitive Total Cost to Company salary which includes, medical aid, retirement benefits and above average leave.

We have to get serious for a bit. We need:

• Grade 12 with a relevant diploma in the IT field
• 3 years relevant experience
• Proven work experience as a Desktop Engineer
• Work experience and support of Point-of-Sale systems (POS)
• Previous work experience in a Retail Environment
• Valid Code 08 Driver’s license
• Be willing to travel
• Bilingual (Afrikaans/English)  

Skills: 

• Strong administrative skills
• Interpersonal skills
• Excellent problem solving skills
• Multitasking skills
• Customer orientated
• Excellent communication skills

Competencies: 

• Solid knowledge in the administration and support of Microsoft Windows and Networks
• Cisko Meraki experience will be advantageous
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions

Key Performance Areas will include: 

• Provide assistance in the management of the ICT Helpdesk
• Provide assistance with the management of ICT Assets and tracking
• Provide assistance in system and network implementation and deployment
• Analyse, test and recommend data and end user settings on the BKB Trade Network
• Liaise with vendors and service providers
• Technical support to end users
• Installation and maintenance of computer software and hardware systems
• Address user tickets regarding hardware, software, and networking
• Help create technical and statistical documentation and manuals
• Properly escalate unresolved issues to appropriate internal teams
• Prioritize and manage several open issues at one time