Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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Technical support of BI Datahub technology (hardware, software, databases - including upgrades, resolving vulnerabilities)
Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, etc.) across all environments and take decisive action where potential business user impact is anticipated or experienced
Collaborating with Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures
Collaborates with ETL developers, data engineers and data analysts to ensure that development follows established processes and works as intended
System troubleshooting and maintenance
Installation of software (from operating systems through to applications) across environments
General Functions
Consult with the Solution Architects on the Guidewire platform (PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Digital, Data) in terms of application configuration and infrastructure to support application services
Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
Identification of potential risks / issues and give input into risk plan
Develop and maintain a comprehensive understanding of the internal workings of key software packages within BI DataHub
Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
Quality Assurance
Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT
QUALIFICATIONS AND EXPERIENCE
National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
Minimum of 5 years relevant experience
Minimum of 3-5 years of managerial experience
Working experience with Windows, scripting (e.g. Powershell), SQL Databases, distributed web applications
Exposure to ETL tools (e.g. SSIS, DataStage) will be beneficial
Experience with CI/CD (continuous integration, continuous delivery) tools
Experience in application development, version control, support and release management
Experience in messaging middleware, web services, SOAP, REST, SOA, SMTP, FTP, secure FTP
Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial
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