Senior Functional Consultant - Collections & Recoveries at FICO

What You'll Do

• As part of the Professional Services team, own solution implementation responsibilities and drive new initiatives for overall improvement of client satisfaction.
• Use professional experience and techniques to obtain clear and unambiguous functional requirements from stakeholders.
• Contribute to project/delivery milestones by solving/avoiding most complex problems with wider expertise across technologies/functional areas.
• Evaluate stability, compatibility, scalability, interoperability, and performance of FICO solutions.
• Identify root causes of issues and drive resolution. Have a strong drive to alert relevant stakeholders proactively to emerging risks. Proven ability to develop and execute risk mitigation approaches.
• Communicate, coordinate, and collaborate with peers in both Professional Services and Product Development organization(s) to plan and implement resource plans effectively across teams.
• Motivate and energize staff, manage change(s) effectively, and mentor teams.
• Drive new initiatives for solution design, consulting skills, and delivery improvement along with Intellectual Property (IP) harvesting initiatives.
• Liaise closely with peers and counterparts in different regions ensuring continuity and consistency of delivery methodology and best practices on all engagements.
• Establish client relationships and collaborate with sales team in business development activities by leveraging deep functional, technical and product knowledge.
• Working on multiple high-profile projects simultaneously, responding to changing priorities and expectations dynamically.
• Ensuring completion of high-quality deliverables within time-constraints.
• Constantly seeking out, contributing and implementing ideas for process improvements, more efficient use of resources, product enhancements, improved communications and quicker issue-resolution.
• Participating in quality assurance test planning, system design sessions, implementation planning and other phases of software development lifecycle as needed.
• Having a sound understanding of project testing phases and be able to support issue identification and bug fixes.

Essential

• Extensive experience as an industry consultant in related role.
• Highly proactive and able to work independently.
• Excellent inter-personal skills, comfortable and successful in establishing professional relationships.
• Excellent written and verbal communication skills.
• Demonstrated ability to meet time-sensitive objectives.
• In-depth experience working as a business analyst or equivalent position.
• Strong skills in business process management (BPM).
• Exposure to SQL to have a sound understanding of basic queries and database structures.

Desirable:

• Experience of implementing collections & recoveries packages and solutions.
• Experience in banking, insurance, or telecom industry.
• Exposure to Linux, Unix or Windows server platforms.