Senior ICT Technician: REF NO: SICT/3/2026 at Department of Higher Education and Training

REQUIREMENTS :

• A Grade 12 / Senior Certificate. A recognised three-year National Diploma / Degree in Information Technology, Computer Science or equivalent NQF Level 6 qualification, ITIL V3/V4 Foundation or COBIT and Server Administration Certification are required.
• Candidates must have at least three years’ relevant experience in ICT support and hands on server experience, a valid driver’s licence, and proven experience in hardware, software, networking and ICT infrastructure support.
• Knowledge of server administration, desktop support, Wi-Fi, Active Directory, DHCP, VoIP, ICT security, help desk operations and second line IT support is essential.
• Relevant ICT certifications such as CCNA, MCSE, HCIA, VMware, Microsoft Windows Server Hybrid Administrator Associate and CompTIA Security+ will be an added advantage. Strong communication, customer service, problem-solving, planning and time-management skills, as well as the ability to work under pressure and extended hours when required, are essential.

DUTIES :

• The successful candidate will be responsible for managing and providing service desk, desktop, second and third-line ICT support; installing, maintaining and troubleshooting ICT hardware, software, network infrastructure, Wi-Fi, servers, Active Directory, DHCP and VoIP systems; supporting ICT security, backups and asset management;
• liaising with service providers on technical support, maintenance, upgrades and licences; user support and awareness initiatives; compiling ICT reports and technical information to the relevant manager; supporting ICT projects and infrastructure improvements;
• supervising and monitoring ICT Technicians; prioritising, resolving and escalating ICT incidents and requests; contributing to the continuous improvement of ICT services, systems, infrastructure and digitalization processes.