Senior IT Specialist at OneDayOnly

Responsibilities

Comprehensive IT Support

• Provide technical support to end-users for hardware and software issues at all levels.
• Manage and prioritize help desk tickets, ensuring timely resolution for all office IT needs.
• Maintain accurate records of support requests and solutions.
• Managing user lifecycle.
• Administering productivity suites.
• Managing permissions, groups, shared drives.
• Ensuring minimal downtime on warehouse-critical systems.
• Coordinating shift-based IT support if needed.

Network Management

• Oversee the installation, configuration, and maintenance of network hardware and software.
• Monitor network performance and security alerts, implementing necessary upgrades and patches.
• Ensuring compliance with policies
• Managing firewalls or security tools.
• Troubleshoot and resolve network issues to ensure optimal performance and reliability.

Project Leadership

• Collaborate with team members to design and implement innovative IT solutions for ongoing projects.
• Plan and execute IT-related projects, ensuring alignment with business objectives.
• Provide technical expertise and support throughout the project lifecycle.
• Be in partnership with the IT manager to shape IT strategy and operations.

Asset Management

• Maintain an inventory of all IT assets, ensuring accurate records of hardware and software.
• Track the lifecycle of IT assets, coordinating with relevant departments for timely upgrades and replacements.
• Ensure proper disposal of obsolete or damaged IT equipment following company policies.

Documentation

• Creating SOPs.
• Maintaining IT documentation.
• Contributing to IT policies.
• Improving internal processes.

Procurement Assistance

• Assist in the procurement process for IT equipment and services.
• Evaluate vendor proposals and provide recommendations based on technical requirements and budget considerations.
• Coordinate with suppliers to ensure timely delivery and installation of IT assets.

Vendor/Supplier Management

• Managing SLAs.
• Managing warranty, returns, repairs.
• Coordinating external technicians/installations.

Leadership / Mentorship

• Mentoring juniors.
• Running stand-ups or check-ins.
• Delegating work.
• Acting as second-in-command to IT Manager.

Experience and Qualifications

• Degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience will be considered.
• Minimum 5 years experience
• Experience in leading teams (advantageous)
• Proven experience in IT support, network management, and project implementation.
• Strong knowledge of network protocols, hardware, and software.
• Experience working with network equipment such as Unifi, MikroTik, or similar platforms (advantageous).
• Excellent problem-solving skills and the ability to work independently.
• Strong understanding of basic network cabling, including Cat5/Cat6 termination, tracing, and patching.
• Experience working in a warehouse or logistics environment, with an understanding of operational workflows.
• Proven ability to troubleshoot and maintain waybill printers, barcode scanners, handheld scanners, and standard office printers.
• Experience with CCTV systems, including cabling, camera installation, DVR/NVR configuration, and basic fault-finding.
• Strong time management, with the ability to prioritise tasks in fast-paced environments.
• Strong communication and interpersonal skills.
• Assertive and innovative.
• Ability to drive and gain buy-in on new processes and projects.
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.

Values

• Challenge Accepted: We are the company's reliable foundation. We own every issue from start to finish, remain calm under pressure, and are relentless in our pursuit of solutions that ensure business continuity.
• Solve Smart: We look beyond the immediate fix to find the root cause. We leverage automation, foresight, and strategic planning to build resilient systems and eliminate problems before they impact the business.
• Character Counts: We are trusted guardians of the company’s systems and information. We operate with absolute integrity, communicate with transparency, and handle all matters with the discretion and confidentiality our role demands.
• Customer Obsessed: We succeed when our colleagues succeed. We listen with empathy, communicate clearly and jargon-free, and dedicate ourselves to providing timely and effective solutions that empower our colleagues to do their best work.
• Seriously Unserious: We take our work, but not ourselves, too seriously. We use positivity and patience to make technology less intimidating for everyone, while supporting each other as a team through every challenge.