what's OneDayOnly? We're your new best friend! We get hold of a product, slash its price and then offer it to you for OneDayOnly. You've got 24 hours to take advantage of our generosity and then the deal is gone forever. Sad, but true. Not only are we generous but we're also slightly psychic and know that you're about to ask what produ...
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Responsibilities
Paid Media Creative
- Design performance-driven static and animated/video ads for full-funnel Paid Media campaigns
- Work on a range of formats for upper, mid, and lower funnel objectives (awareness, consideration, conversion)
- Translate briefs and data insights into highly clickable creatives
- Collaborate on creative ideation and concept development with the broader marketing team
- Stay up to date on best practices for ad formats and specs across platforms
- Deliver assets that balance creative flair with performance goals
General Marketing Creative
- Create on-brand marketing assets
- Website banners
- Social media assets
- Campaign collateral
- Support wider Marketing and Creative team initiatives when needed
- Maintain consistency across all brand touchpoints
Experience and Qualifications
- 3 - 5 years’ experience in a digital/multimedia design role (agency or E-Commerce experience a bonus)
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro essential)
- Strong understanding of design for Paid Media with proven portfolio pieces
- Experience designing for Google Ads, Meta, and/or programmatic platforms
- A solid grasp of video editing, animation, and motion graphics
- Ability to interpret performance data and adjust creative accordingly
- Great attention to detail, time management, and adaptability
- A proactive attitude and team spirit (We like ideas and people who share them!)
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
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Key Responsibilities
- Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
- Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
- Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
- Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
- Monitor performance, flag inefficiencies, and proactively recommend and
- implement system improvements that boost productivity and customer satisfaction
- Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
- Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
- Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
- Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
- Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
- Drive a culture of learning and improvement, championing innovation and customer-centric thinking
- Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
- Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
- Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
- Ensure data integrity, user security, and system compliance.
- Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.
Experience and Qualifications
- Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
- A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
- Proven experience administering Zendesk, ideally in a high-volume support environment.
- Strong understanding of Zendesk’s capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
- Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
- Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
- Analytical mindset with the ability to translate operational challenges into scalable solutions.
- Excellent facilitation, communication and documentation skills.
- Proven experience delivering technical training (systems, tools),
- Strong project management and change enablement capabilities.
- Experience with other support tools and CRMs (e.g. Asana, Zapier)
- Experience with Google Workspace
- A related qualification or certification (Zendesk Admin, Training, CX) is a plus.
What You’ll Love
- Leading a high-impact transformation in how we serve our customers.
- Playing at the intersection of tech and people.
- Collaborating with a passionate, engaged team.
- Being the go-to person for Zendesk and training excellence.
- Shaping a smart, scalable support function for the future.
Values
- Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
- Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
- Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
- Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
- Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.
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Responsibilities:
National Operational Leadership
- Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
- Manage national warehouse capacity planning
- Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
- Oversee labour planning, productivity frameworks, quality controls, and audit compliance.
Leadership of National Warehouse Teams
- Directly manage warehouse managers in Cape Town and Johannesburg.
- Ensure strong operational coordination between both regions.
- Drive accountability, performance culture, and continuous improvement within all teams.
- Identify and grow senior operational talent.
Cross-Departmental Integration
- Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
- Support commercial teams with operational capacity forecasts and feasibility input.
- Align operational planning with company growth strategy and brand commitments.
Risk Management, Compliance & Safety
- Ensure national compliance with health & safety, labour legislation, and operational controls.
- Lead root-cause investigations into operational incidents and implement corrective action.
- Develop BCP (business continuity) plans for warehousing and logistics.
Strategic Ownership
- Lead national operational strategy to support scalability, efficiency, and customer experience.
- Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
- Strengthen operational systems, processes, and technologies to enable future adaptability.
- Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
- Optimise fulfilment and customer experience models.
- Prepare the organisation for upcoming operational requirements and evolving business needs.
Experience and Qualifications:
- 8–12 years senior operations leadership experience
- Proven success in warehouse expansion, redesign, or multi-site operational management
- Strong data-driven decision making and KPI management discipline
- Experience with warehouse technology or WMS transitions
- Leadership of teams across multiple regions
- Experience in high-volume e-commerce or retail distribution
- Strong financial understanding of operational modelling
- Strategic thinker with strong execution capability
- High accountability and ownership
- Strong communication and cross-functional influence
- Problem-solving mindset with resilience under pressure
- Optimisation-driven, analytical, and systems-oriented
- Ability to lead change across multi-site operations
Values:
- Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
- Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
- Character Counts: We act with honesty, respect, and accountability in all operational processes.
- Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
- Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.
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Responsibilities
Comprehensive IT Support
- Provide technical support to end-users for hardware and software issues at all levels.
- Manage and prioritize help desk tickets, ensuring timely resolution for all office IT needs.
- Maintain accurate records of support requests and solutions.
- Managing user lifecycle.
- Administering productivity suites.
- Managing permissions, groups, shared drives.
- Ensuring minimal downtime on warehouse-critical systems.
- Coordinating shift-based IT support if needed.
Network Management
- Oversee the installation, configuration, and maintenance of network hardware and software.
- Monitor network performance and security alerts, implementing necessary upgrades and patches.
- Ensuring compliance with policies
- Managing firewalls or security tools.
- Troubleshoot and resolve network issues to ensure optimal performance and reliability.
Project Leadership
- Collaborate with team members to design and implement innovative IT solutions for ongoing projects.
- Plan and execute IT-related projects, ensuring alignment with business objectives.
- Provide technical expertise and support throughout the project lifecycle.
- Be in partnership with the IT manager to shape IT strategy and operations.
Asset Management
- Maintain an inventory of all IT assets, ensuring accurate records of hardware and software.
- Track the lifecycle of IT assets, coordinating with relevant departments for timely upgrades and replacements.
- Ensure proper disposal of obsolete or damaged IT equipment following company policies.
Documentation
- Creating SOPs.
- Maintaining IT documentation.
- Contributing to IT policies.
- Improving internal processes.
Procurement Assistance
- Assist in the procurement process for IT equipment and services.
- Evaluate vendor proposals and provide recommendations based on technical requirements and budget considerations.
- Coordinate with suppliers to ensure timely delivery and installation of IT assets.
Vendor/Supplier Management
- Managing SLAs.
- Managing warranty, returns, repairs.
- Coordinating external technicians/installations.
Leadership / Mentorship
- Mentoring juniors.
- Running stand-ups or check-ins.
- Delegating work.
- Acting as second-in-command to IT Manager.
Experience and Qualifications
- Degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience will be considered.
- Minimum 5 years experience
- Experience in leading teams (advantageous)
- Proven experience in IT support, network management, and project implementation.
- Strong knowledge of network protocols, hardware, and software.
- Experience working with network equipment such as Unifi, MikroTik, or similar platforms (advantageous).
- Excellent problem-solving skills and the ability to work independently.
- Strong understanding of basic network cabling, including Cat5/Cat6 termination, tracing, and patching.
- Experience working in a warehouse or logistics environment, with an understanding of operational workflows.
- Proven ability to troubleshoot and maintain waybill printers, barcode scanners, handheld scanners, and standard office printers.
- Experience with CCTV systems, including cabling, camera installation, DVR/NVR configuration, and basic fault-finding.
- Strong time management, with the ability to prioritise tasks in fast-paced environments.
- Strong communication and interpersonal skills.
- Assertive and innovative.
- Ability to drive and gain buy-in on new processes and projects.
- Certifications such as CompTIA A+, Network+, or equivalent are a plus.
Values
- Challenge Accepted: We are the company's reliable foundation. We own every issue from start to finish, remain calm under pressure, and are relentless in our pursuit of solutions that ensure business continuity.
- Solve Smart: We look beyond the immediate fix to find the root cause. We leverage automation, foresight, and strategic planning to build resilient systems and eliminate problems before they impact the business.
- Character Counts: We are trusted guardians of the company’s systems and information. We operate with absolute integrity, communicate with transparency, and handle all matters with the discretion and confidentiality our role demands.
- Customer Obsessed: We succeed when our colleagues succeed. We listen with empathy, communicate clearly and jargon-free, and dedicate ourselves to providing timely and effective solutions that empower our colleagues to do their best work.
- Seriously Unserious: We take our work, but not ourselves, too seriously. We use positivity and patience to make technology less intimidating for everyone, while supporting each other as a team through every challenge.
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Responsibilities:
Operational Leadership & Daily Management
- Oversee all day-to-day warehouse activities including receiving, storage, picking, packing, dispatch, and returns.
- Maintain high operational standards of accuracy, speed, safety, and housekeeping.
- Ensure operational readiness for seasonal peaks and high-volume promotional periods.
- Monitor daily KPIs and adjust staffing, workflows, or priorities as needed.
Productivity, Accuracy & Process Improvement
- Implement and maintain standardised warehouse processes aligned with national warehousing standards.
- Drive continuous improvement projects to boost productivity and reduce operational costs.
- Improve order accuracy and dispatch speed through effective workflow management.
- Evaluate operational bottlenecks and introduce solutions to improve throughput.
Stock-Holding & Inventory Management
- Oversee cycle counts, stock integrity, and accurate system reconciliation.
- Implement and maintain correct storage methods, racking utilisation, and SKU-organisation logic.
Collaboration & Cross-Functional Alignment
- Work closely with the Cape Town warehouse, Procurement, Planning, IT, and Customer Service teams.
- Align Johannesburg processes with national standards and strategic projects.
- Ensure seamless communication with the Head of Operations on performance, risks, and expansion progress.
People Management & Leadership
- Manage warehouse supervisors, team leads, and staff; ensure adequate staffing levels.
- Train and develop teams to improve competence, accountability, and performance.
- Conduct performance reviews, coaching, and disciplinary processes where necessary.
- Build a culture of safety, quality, and continuous improvement.
Health, Safety & Compliance
- Ensure adherence to all safety protocols and legal warehouse compliance requirements.
- Maintain equipment, enforce PPE use, and manage incident reporting.
- Ensure full compliance with internal controls, audit requirements, and operational SOPs.
Experience and Qualifications:
- Minimum 5–7 years warehouse management experience.
- Strong background in e-commerce, retail distribution, or high-volume warehouse operations.
- Proven experience in leading expansions, relocations, or warehouse layout redesigns.
- Strong leadership, people-management, and workflow optimisation skills.
- Solid understanding of WMS, scanning solutions, and inventory controls.
- Experience managing multi-location operational networks.
- Exposure to courier logistics and last-mile delivery models.
- Strong leadership presence and decision-making capability
- High accountability and ownership mindset
- Excellent communication and stakeholder management
- Process-driven, analytical, and structured approach
- Ability to operate effectively in high-pressure, high-volume environments
- Adaptable and solutions-oriented
Values:
- Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
- Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
- Character Counts: We act with honesty, respect, and accountability in all operational processes.
- Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
- Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.
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Responsibilities:
Assist in CRM strategy execution:
- Support the CRM Manager in executing CRM strategies aligned with the overarching marketing goals, aimed at achieving customer retention and revenue growth targets
- Help craft CRM campaigns to drive customer engagement, increase cross-sell and up-sell opportunities, and work towards preventing subscriber and customer dormancy.
Campaign management:
- Coordinate the execution of email marketing initiatives, including campaign creation, monitoring, reviewing and testing.
Content coordination:
- Work closely with Creative and Brand teams to create relevant and on-brand content for CRM campaigns.
- Manage campaign briefs, including creative and copy input, and handle feedback via the project management tool - Asana.
Testing and QA:
- Prepare variations for A/B testing and execute test plans.
- Run QA to test email assets across different environments, ensuring templates meet deliverability and visual quality standards across various devices and email clients.
Data and analytics:
- Assist in measuring the impact of CRM initiatives and implementations, collaborating with the Digital and Analytics team to track key business metrics and customer experiences.
- Support the CRM Manager with assistance on customer segmentation, re-engagement, and personalisation processes, tailoring activities to customer behaviours and buying stages.
- Reporting on CRM efforts.
Push notifications and onsite overlays:
- Support the planning, implementation, testing, and reporting of push notification and onsite overlay strategies.
- Cross-functional collaboration:
- Establish excellent cross-functional relationships and engage stakeholders to ensure customer outcomes align with our CRM and Customer Experience vision.
- Provide support to the Sales Merchandise team for daily mailer setups and ad-hoc support as required.
Experience/Qualifications:
- Bachelor's degree in Marketing, Business, Economics, or a related field; or equivalent professional experience.
- 1 - 3 years of experience in a CRM or email marketing role, preferably in the e-commerce or online marketing space.
- Proficient in CRM platforms such as Sailthru, Klaviyo, Salesforce, Emarsys or similar.
- Excellent written and verbal communication skills.
- Problem-solving and decision-making abilities with creative and innovative thinking.
- Ability to synthesise and analyse data to develop key insights and recommendations for future plans.
- Familiarity with web analytics tools and quantitative skills.
- Proficient in Microsoft Office/Google Suite; experience with Jira, Asana, Tableau, Litmus and Sailthru is a plus.
- Analytical skills with exposure to multivariate testing techniques.
- Attention to detail and ability to manage complex projects under tight deadlines.
- Experience with mobile email optimisation and responsive email template builds is a plus.
- Collaborative mindset with experience working with developers, creatives, and copywriters.
- Ability to prioritise and manage multiple projects simultaneously.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
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Responsibilities include:
- Perform various administrative jobs.
- Help with day-to-day tasks such as following up on emails or calls, reminding the account manager of tasks to get done, ensuring the day-to-day runs smoothly and ensuring all departments have the necessary information to proceed with the deals loaded.
- Put together amazing deals.
- Doing market research.
- Maintaining and cultivating relationships.
- Ensure products are loaded onto the backend with accuracy and correct and relevant information.
- Help the account manager/s’ monitor and track suppliers to increase growth overall.
- Present deals and technical information in an easy-to-understand and exciting manner.
- Compile accurate spreadsheets and gather all required information before loading deals, heading into meetings, or preparing for sales campaigns.
- Test and evaluate new products and understand quality requirements.
Requirements / skills:
- Tertiary qualification (preferably BSc / BCom degree) or completed Diploma in Supply Chain and Logistics, Supply Chain Management, Logistics Management.
- At least 1 year of demonstrated sales or relevant experience.
- Good understanding of planning and the logistics process relating to the product.
- Excellent people skills and intuitive to customer business needs.
- The ability to work independently and within a team.
- Sound analytical, organising, multitasking, interpersonal communication (verbal and written) and negotiation skills.
- Strong affiliation to systems, utilising them to increase productivity in line with the business strategy.
- Competency in all computer packages, i.e. Outlook, Excel (Advanced), PowerPoint, Internet.
- Great attention to detail, strategic thinking, and problem-solving.
- Ability to work under pressure and embrace feedback.
- Detail and goal orientated.
- You are a fast learner that finds it easy to adjust to a changing environment.
- Resilience is a value that you strongly align yourself with.
Values:
- Challenge Accepted: We chase ambitious sales targets, own our numbers, and celebrate wins while continuously raising the bar.
- Solve Smart: We identify opportunities in the E-commerce space and use creativity and strategy to close deals effectively.
- Character Counts: We build trust with honesty, integrity, and respect in every interaction with suppliers, turning relationships into long-term partnerships.
- Customer Obsessed: We ensure customers get the top brands they love with quality and value, delivering excellence every time.
- Seriously Unserious: We bring energy, enthusiasm and humor to team interactions, keeping work fun while achieving results.
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Responsibilities
- Collaborate with the team to better understand how paid media fits into a digital marketing strategy, while also learning about other digital marketing channels.
- Assist in the development, planning, and execution of our paid social and PPC strategies.
- Create and execute campaigns across paid digital channels.
- Optimise paid efforts to improve performance while lowering costs (ROI).
- Prepare and present reports on a regular basis.
- Keep up with the most recent paid media and digital marketing trends.
- Continuously assess and optimise new product launches to support our innovation strategies.
- Analyse competitors across channels to better understand where potential opportunities exist.
Experience and Qualifications
- Degree in Marketing with a digital background.
- 1 - 2 years real-world digital experience
- Must have a passion for digital marketing and want to build a career within the performance digital space
- Analytical mind with strong attention to detail
- Excellent interpersonal and communication skills
- A passionate, positive and willing-to-learn attitude
- Good background in performance marketing measuring tangible outcomes.
- History of building, implementing, optimising and reporting on campaigns.
- A good understanding and ability to use Google Docs, Sheets and Slides.
- Google Analytics Certified is a plus
Knowledge and Attributes
- Proactive with the ability to work independently
- Excellent communication skills
- Good interpersonal skills
- Ability to prioritise tasks and meet deadlines
- Attention to Detail
- Team player
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
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Responsibilities
Backlog Ownership & Team Delivery
- Own, refine, and prioritise the team backlog, ensuring clarity of requirements and alignment with company objectives.
- Translate business needs into actionable user stories and acceptance criteria.
- Support sprint planning, backlog refinement, reviews, and retrospectives with the dev team.
- Ensure dependencies, blockers, and risks are visible and escalated appropriately.
Collaboration & Stakeholder Management
- Work closely with the Business and Product Manager to scope projects, understand priorities, and represent the team in cross-team initiatives.
- Act as the go-to liaison between business stakeholders, UX/UI design, and the dev team.
- Ensure developers are involved early enough in discovery and scoping to reduce rework.
- Drive clear documentation and ensure all project details are captured and accessible.
Delivery & Continuous Improvement
- Monitor team progress and support accountability for delivery commitments.
- Anticipate and resolve issues where possible, escalating when necessary.
- Collect feedback from users, business, and developers to continuously improve product quality and processes.
- Help establish structure around requirements gathering, checklists, and “stop points” for identifying risks early.
Product Vision Support
- Work with the Product Manager to align the team’s work with the longer-term product roadmap.
- Contribute insights into opportunities, pain points, and technical improvements.
- Ensure the team’s work ties into broader e-commerce goals and customer experience improvements.
Experience and Qualifications:
- Undergraduate degree (Honours preferred).
- Minimum 3–4 years in an agile Product Owner role (e-commerce experience advantageous).
- Strong experience with backlog management, requirement gathering, and cross functional communication.
- Proven ability to balance detail with delivery in fast-paced environments.
- Solid understanding of agile methodologies (Scrum, Kanban) and product development lifecycle.
- Exceptional organisational skills; able to manage competing priorities and dependencies.
- Excellent written and verbal communication skills, with the ability to translate between business and technical teams.
- Self-motivated, proactive, and comfortable operating without dedicated Scrum Master or analyst support.
- Problem-solving mindset with strong business acumen and ability to spot opportunities for improvement.
- Demonstrated ability to support successful delivery of large, multi-stakeholder projects.
Why Join Us
- Play a pivotal role in shaping South Africa’s leading daily deals e-commerce platform.
- Work closely with a Product Manager and cross-functional teams on impactful, customer-facing projects.
- Be part of a lean, fast-moving environment where your input directly improves delivery.
- Opportunity for career growth as our product organisation evolves (e.g., future specialisation into Senior PO, PM, or cross-functional leadership roles).
Values
- Challenge Accepted: We actively seek ownership, embrace complexity, and hold ourselves accountable for delivering high-quality, reliable code.
- Solve Smart: We find the simplest, most effective path to a solution. We use data to inform our decisions, challenge assumptions, and build for the long-term.
- Character Counts: We act with integrity in all that we do. We communicate with transparency, give and receive feedback constructively, and take accountability for our mistakes and our successes.
- Customer Obsessed: We build with empathy for our users. We strive to understand their needs and challenges, making them the central focus of every feature we ship and every line of code we write.
- Seriously Unserious: We take our work seriously, but not ourselves. We bring energy and humor to our collaborations, celebrate our successes together, and support each other through challenges.
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Responsibilities
- Own and evolve the OneDayOnly tone of voice; you’ll know it so well, you could ghostwrite our inner thoughts.
- Write across every touchpoint: web, email, banners, product descriptions, campaign concepts, and the occasional customer service gem.
- Partner with the social media team to craft scroll-stopping content for Facebook, Instagram, and X (formerly Twitter).
- Contribute to campaign ideation, concept development, and brand storytelling for major projects.
- Ensure all content is polished, proofed, and ready to perform.
- Collaborate with designers, strategists, and marketers to develop smart, effective creative that stands out from the crowd.
- Champion creative consistency and quality across all brand communications.
Requirements, Skills, & Qualifications
- A relevant degree or diploma in Copywriting, Creative Writing, or Marketing.
- 5+ years of experience as a copywriter, ideally within a marketing or advertising agency.
- A strong portfolio showcasing conceptual and executional range.
- Proven ability to adapt tone and style across channels and formats.
- Excellent command of language, grammar, and the subtle art of persuasion.
- Exceptional attention to detail, you’d notice if a comma went missing in a 3,000-word product feed.
- Highly creative and strategically minded.
- Strong time management and organizational skills, you know how to juggle, prioritize, and deliver without dropping the ball.
- Self-motivated, collaborative, and able to take initiative.
- Familiarity with a wide range of content platforms from digital to radio, and everything in between.
- Curiosity and openness to working with AI tools to enhance ideation, efficiency, and creative output (no, it’s not replacing you, it’s just making you even more of a powerhouse).
- Punctual, reliable, and consistent because great ideas still need great follow-through.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
go to method of application »
Responsibilities
Strategic Planning and Execution
- Building a strategy based on our existing brand and company-wide goals. This includes; planning, developing and implementing content strategy.
- Strong skills in content planning and campaign management to coordinate with other marketing divisions.
- Expertise in brand storytelling and the ability to craft compelling, on-brand narratives across social platforms.
- Working with the Head of Digital and Brand Manager on sales tactics across social media.
- Working hand in hand with multiple stakeholders to get press releases, company news and business initiatives and report on activity.
- Overseeing and mentoring Community Engagement Coordinator to ensure Social Media strategy is executed accurately and efficiently.
Content Creation
- Ability to create and oversee content creation while working closely with copywriters, videographers, and designers.
- Compiling monthly/weekly/daily content calendar for (but not limited to) Facebook, Instagram, TikTok, LinkedIn and X. This includes overseeing the creation of and implementation of content.
- Briefing content requirements into the studio to meet required campaign objectives.
- Incentivising and increasing user-generated content through interesting competitions, giveaways or brand partnerships.
- Budget management (for influencers and competitions giveaways)
Data Analysis and Reporting
- Setting metrics and targets alongside the Head of Digital in order to measure results and meet KPIs.
- Proficiency in social media analytics tools (e.g., Sprout Social, Hootsuite, Google Analytics).
- Performance tracking, technical integration and reporting on various metrics across the funnel.
- Strong analytical skills to track and interpret KPIs such as engagement, reach, conversions, and follower growth.
- Ability to create detailed reports on social media performance, ROI, and trends, with actionable insights.
Creativity and Trend Awareness
- Keep a close eye on trends and the ability to adapt quickly to emerging social media trends and platform updates.
- Ability to brainstorm and execute original, on-brand campaign ideas that resonate with the target audience and drive engagement.
- Up-to-date on cultural and social trends relevant to the brand’s audience to produce timely and relevant content.
Paid Social Experience
- Understanding of paid social strategies and ability to work with the paid media team to optimise ad performance.
- Ability to create strategies that integrate organic and paid efforts effectively for maximum impact.
Brand Advocacy and Compliance
- Deep understanding of the company’s brand identity, tone of voice, and values, and ability to maintain these consistently across all social media activities.
- Knowledge of legal and ethical guidelines around copyright, brand safety, and data privacy, ensuring compliance in all social media efforts.
Experience and Qualifications:
- BA/BS in marketing, communications, or a related field
- +4 years work experience as a Social Media Manager (E-commerce experience advantageous)
- Proven experience working with influencers.
- Proficient with Sprout Social, Google Analytics or similar social media management and analytics tools.
- Strong organisational skills and ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
- Proficient in using project management tools (e.g., Asana) to coordinate cross-functional efforts and team activities.
- Ability to work in a high-pressure environment.
- Excellent ability to manage various stakeholders within the business.
- Excellent abilities in; effective communication, copywriting, and analysis skills.
- Deep knowledge of all major social media platforms (Facebook, Instagram, x, LinkedIn, TikTok, YouTube, etc.), with insights into their latest algorithms and best practices.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
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