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  • Posted: Jan 5, 2026
    Deadline: Not specified
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  • what's OneDayOnly? We're your new best friend! We get hold of a product, slash its price and then offer it to you for OneDayOnly. You've got 24 hours to take advantage of our generosity and then the deal is gone forever. Sad, but true. Not only are we generous but we're also slightly psychic and know that you're about to ask what produ...
    Read more about this company

     

    National Head of Operations

    Responsibilities:

    National Operational Leadership

    • Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
    • Manage national warehouse capacity planning
    • Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
    • Oversee labour planning, productivity frameworks, quality controls, and audit compliance.

    Leadership of National Warehouse Teams

    • Directly manage warehouse managers in Cape Town and Johannesburg.
    • Ensure strong operational coordination between both regions.
    • Drive accountability, performance culture, and continuous improvement within all teams.
    • Identify and grow senior operational talent.

    Cross-Departmental Integration

    • Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
    • Support commercial teams with operational capacity forecasts and feasibility input.
    • Align operational planning with company growth strategy and brand commitments.

    Risk Management, Compliance & Safety

    • Ensure national compliance with health & safety, labour legislation, and operational controls.
    • Lead root-cause investigations into operational incidents and implement corrective action.
    • Develop BCP (business continuity) plans for warehousing and logistics.

    Strategic Ownership

    • Lead national operational strategy to support scalability, efficiency, and customer experience.
    • Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
    • Strengthen operational systems, processes, and technologies to enable future adaptability.
    • Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
    • Optimise fulfilment and customer experience models.
    • Prepare the organisation for upcoming operational requirements and evolving business needs.

    Experience and Qualifications:

    • 8–12 years senior operations leadership experience
    • Proven success in warehouse expansion, redesign, or multi-site operational management
    • Strong data-driven decision making and KPI management discipline
    • Experience with warehouse technology or WMS transitions
    • Leadership of teams across multiple regions
    • Experience in high-volume e-commerce or retail distribution
    • Strong financial understanding of operational modelling
    • Strategic thinker with strong execution capability
    • High accountability and ownership
    • Strong communication and cross-functional influence
    • Problem-solving mindset with resilience under pressure
    • Optimisation-driven, analytical, and systems-oriented
    • Ability to lead change across multi-site operations

    Values:

    • Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
    • Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
    • Character Counts: We act with honesty, respect, and accountability in all operational processes.
    • Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
    • Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to OneDayOnly on careers.onedayonly.co.za to apply

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