Receptionist & Capital Sales Administrator at Fermel

Job Description

• Fermel (Pty) Ltd is seeking a highly organised, professional, and detail-oriented individual to join our team as a Receptionist & Capital Sales Administrator. This role combines front-office reception duties with full administrative responsibility for the Capital Sales function. The successful candidate will serve as the first point of contact for visitors and clients while providing comprehensive administrative coordination to support the Capital Sales team and ensure efficient operational processes.

Reception and Front Office Management

• Professionally welcome and assist all visitors, clients, and stakeholders.
• Manage the company switchboard, including answering, screening, and directing calls appropriately.
• Maintain a professional, clean, and organised reception area at all times.
• Coordinate incoming and outgoing mail, courier services, and deliveries.
• Provide general front-office support and customer service.

Capital Sales Administration

• Provide full administrative support to the Capital Sales Manager and Capital Sales team.
• Prepare, format, and manage sales quotations, proposals, and related documentation.
• Capture and maintain accurate sales records, customer information, and administrative data.
• Maintain organised filing systems for all capital sales documentation (electronic and manual).
• Assist with order processing, sales tracking, and follow-up activities.
• Coordinate internal communication between sales, finance, and operational departments.
• Support invoicing processes by ensuring all required documentation is complete and accurate.
• Generate reports and provide administrative support for sales performance tracking.

Office and Administrative Coordination

• Perform general administrative duties including typing, filing, document preparation, and data management.
• Ensure accuracy, completeness, and confidentiality of company records.
• Operate office equipment including printers, scanners, and copiers.
• Support efficient daily operations of the Capital Sales department.
• Assist with scheduling meetings and coordinating calendars where required.

Job Requirements

Qualifications

• Bachelor of Commerce (BCom) in Marketing Management, Business Administration, or related field (preferred).

Experience

• Minimum 2–3 years administrative experience, preferably within a sales or commercial environment.
• Experience in reception and front-office management will be advantageous.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong data capturing and administrative coordination skills.
• Experience working with sales documentation and administrative systems preferred.

Competencies and Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Exceptional organisational and multitasking ability.
• High level of accuracy and attention to detail.
• Ability to work independently and within a team.
• Ability to work under pressure and meet deadlines.
• Professional conduct and presentation.

Key Performance Areas (KPAs)

• Professional management of reception and front-office operations.
• Accurate and timely capital sales administration.
• Efficient coordination of sales documentation and processes.
• High standard of customer service delivery.
• Effective administrative support to the Capital Sales function.

Personal Attributes

• Professional and presentable
• Highly organised and reliable
• Detail-oriented
• Proactive and accountable
• Strong interpersonal skills