Warehouse Manager at OneDayOnly

Responsibilities:

Operational Leadership & Daily Management

• Oversee all day-to-day warehouse activities including receiving, storage, picking, packing, dispatch, and returns.
• Maintain high operational standards of accuracy, speed, safety, and housekeeping.
• Ensure operational readiness for seasonal peaks and high-volume promotional periods.
• Monitor daily KPIs and adjust staffing, workflows, or priorities as needed.

Productivity, Accuracy & Process Improvement

• Implement and maintain standardised warehouse processes aligned with national warehousing standards.
• Drive continuous improvement projects to boost productivity and reduce operational costs.
• Improve order accuracy and dispatch speed through effective workflow management.
• Evaluate operational bottlenecks and introduce solutions to improve throughput.

Stock-Holding & Inventory Management

• Oversee cycle counts, stock integrity, and accurate system reconciliation.
• Implement and maintain correct storage methods, racking utilisation, and SKU-organisation logic.

Collaboration & Cross-Functional Alignment

• Work closely with the Cape Town warehouse, Procurement, Planning, IT, and Customer Service teams.
• Align Johannesburg processes with national standards and strategic projects.
• Ensure seamless communication with the Head of Operations on performance, risks, and expansion progress.

People Management & Leadership

• Manage warehouse supervisors, team leads, and staff; ensure adequate staffing levels.
• Train and develop teams to improve competence, accountability, and performance.
• Conduct performance reviews, coaching, and disciplinary processes where necessary.
• Build a culture of safety, quality, and continuous improvement.

Health, Safety & Compliance

• Ensure adherence to all safety protocols and legal warehouse compliance requirements.
• Maintain equipment, enforce PPE use, and manage incident reporting.
• Ensure full compliance with internal controls, audit requirements, and operational SOPs.

Experience and Qualifications:

• Minimum 5–7 years warehouse management experience.
• Strong background in e-commerce, retail distribution, or high-volume warehouse operations.
• Proven experience in leading expansions, relocations, or warehouse layout redesigns.
• Strong leadership, people-management, and workflow optimisation skills.
• Solid understanding of WMS, scanning solutions, and inventory controls.
• Experience managing multi-location operational networks.
• Exposure to courier logistics and last-mile delivery models.
• Strong leadership presence and decision-making capability
• High accountability and ownership mindset
• Excellent communication and stakeholder management
• Process-driven, analytical, and structured approach
• Ability to operate effectively in high-pressure, high-volume environments
• Adaptable and solutions-oriented

Values:

• Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
• Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
• Character Counts: We act with honesty, respect, and accountability in all operational processes.
• Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
• Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.