Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Your Purpose...
- To inspire people to live active lives
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.
Your Duties and Responsibilities...
Financial Management
- Ensuring that the club operates as a profitable business unit
- Control income and expenses against budget
- Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)
Facility Management
- Manage Operations and Health and Safety and ensure procedures are followed according to the standards
People Management
- Responsible for the recruitment, development and training of staff
- Ensure all information is communicated effectively to all club staff
- Implement and ensure the adherence to required policies, procedures and systems
Customer Experience
- Implement and sustain a strong member focus
- Provide solutions to members on queries and complaints in line with the company policy
- Ensure excellent customer service according to the brand standards
Competitor Analysis
- Understand how to mitigate competitor risk
- Conduct regular analysis of the competitor landscape
- Notify senior management of potential risk
Our Minimum Requirements...
We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
- Or must have been the 2IC to a Club General Manager
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the completion.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 07 October 2026
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
Closing Date 07 October 2026
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The role drives a consistent, exceptional member experience across the region by coaching club teams, embedding service standards and improving performance through training, insights and hands-on support.
Your Duties and Responsibilities...
Club Experience Manager Coaching and Capability Building
- Coach and mentor Club Experience Managers to deliver consistent member experiences
- Support newly appointed Club Experience Managers through structured onboarding.
- Identify development opportunities and create individualized development plans
- Facilitate regional customer experience forums and best practice sessions.
- Implement succession pipeline for development of future Customer Experience Specialist within the region
- Be involved in the recruitment process of new CEMs (External and Internal). This function is done in conjunction with Head of Customer Service, the CGM and Regional specialist should be entrusted and be accountable to recruit at club level. As Head of Function, you should oversee the succession pipeline for CEMS and Regional Specialists
- Conduct regular club visits using observation, coaching, role-modelling, workshops and member-journey reviews to embed service standards.
Member Experience and Front-Of-House Standards
- Own the regional delivery of the Front of House Service Ambassador Strategy by ensuring teams consistently deliver exceptional hospitality at every member touchpoint.
Execute and ensure consistent delivery of:
- Arrival, Departure and hosting experiences
- Reception, telephone and queue-management standards
- Engagement FOH and on floor
- Information sharing
- Service recovery conversations
- Member recognition
- Surprise and Delight initiatives
- Ensure CEM’s drive hosting capability among Support Service Ambassadors
Training & Capability Building
- Deliver regional training programmes for:
- Club Experience Managers
- Service Ambassadors
- Assistant Club General Managers andClub General Managers (where applicable)- CGM’s to be the quality assurers of training i.e. has the training been completed, and have we seen the shift in behaviour, evidence should be on the floor with member engagement and seen through improvement of service metrics.
- Facilitate workshops covering: - be the SME for service training content, and work alongside L&D to ensure the learning framework is followed, i.e. use LMS to rollout training along with in classroom training. The Regional CES should ensure all CEMS are qualified master trainers who in turn will deliver the training at club level across all SA’s .
Member Resolution and Service Recovery
- Own the regional training plans for Freshdesk and Case Management once gaps or shortfalls have been identified.
- Support clubs by ensuring teams:
- Understand Case Management principles.
- Resolve member queries confidently.
- Meet SLA expectations.
- Deliver high-quality written communication.
- Close the loop effectively with members.
- Understand escalation pathways.
- Support the Head of Customer Experience in developing, implementing and embedding recovery and continuous improvement plans for high-volume Case Management trends through coaching, training and regional support.
- Develop clubs to use member feedback as a coaching opportunity rather than simply closing cases.
- Support clubs with complex member concerns by:
- Assisting with service recovery strategies.
- Supporting difficult member conversations.
- Identifying recurring service failures.
- Developing action plans to improve the member experience.
- Champion the member voice across the region.
Project Implementation
- Lead regional implementation of Customer Experience projects including:
- Customer Experience Initiatives and Pilots
- Operational Process Improvements
- Technology and Digital Enhancements
- Member Communication and hospitality rollouts
Regional Insights & Continuous Improvement
- Identify opportunities to improve the member experience through:
- Member feedback
- CSAT
- NPS
- Freshdesk trends
- Club observations
- Hospitality assessments
- RFC Score analysis
- Share regional best practices and recommend improvement initiatives.
Our Minimum Requirements...
We can't live without...
- Matric qualification
- A tertiary qualification is advantageous
- 5+ years in a Customer Experience/Service, Hospitality or Club Operations role
- 2+ years in a multi-site role, managing multiple, stores, or locations
- Preferable experience within a premium retail, or hospitality or wellness industry
- Proven ability to lead influence teams
- Strong training facilitation skills
- Experience managing customer service and complaint resolution.
- Sound understanding of Freshdesk or similar Case Management systems.
- Experience implementing operational projects successfully
- Must have strong analytical capability
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
go to method of application »
Your Purpose....
The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
- To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience
Duties and Responsibilities....
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
- It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Minimum Requirements....
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as collections agent/representative or similar sales role
- Proven track record of successfully meeting collections budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
- Ability to be polite and compassionate without lacking confidence
We’d like you to have…
- Customer centric focus
- Must display empathy and ability to build rapport
- Quality must be your key focus in delivering the result
- Must have excellent influencing skills
- Must be able to manage objection and be able to resolve calls
- Must be able to work independently
- Must be a good team player and treat the team with respect
We’d love you to have…
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Closing Date 31 October 2026
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Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 09 October 2026
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 13 October 2026
go to method of application »
Your Purpose...
- Do the best work of your life by enabling experiences that help people live an active life
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.
Your Duties and Responsibilities...
Financial Management
- Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
- Manage club operating expenses through P&L management.
- Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)
Facility Management
- Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
- Manage and oversee maintenance and utilities effectiveness and costs.
- Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.
People Management
- Responsible for the recruitment, development, and training of staff.
- Ensure all information is communicated effectively to all club staff.
- Implement and ensure the adherence to required policies, procedures, and systems.
- Implement and ensure affective management of performance across departments.
- Implement and ensure the adherence to required IR policies and procedures.
Service Experience
- Ensure our members experience exceptional service within our facility.
- Implement and sustain a strong member focus.
- Provide solutions to members on queries and complaints in line with the company policy.
- Ensure excellent customer service according to the brand standards.
Competitor Analysis
- Understand how to mitigate competitor risk.
- Conduct regular analysis of the competitor landscape.
- Notify senior management of potential risk.
Our Minimum Requirements...
We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the competition.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills.
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 09 October 2026
Method of Application
Use the link(s) below to apply on company website.
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