Senior Key Account Manager(CPT) at Liquid Intelligent Technologies

Role Description

• Generate leads and develop a pipeline for the target market segment. Arrange presentations, visits, and workshops to develop solutions. Convert leads to opportunities and drive to closure to achieve sales. Provide pre-sales and after-sales assistance in bid / tender processes. Support the end-to-end process of selling, delivering, billing services.
• Keep abreast of market changes and have a broad understanding of the Data Centre business, services and technologies. Have a good understanding of the target segment and requirements. Gain an in-depth understanding of the target customers’ businesses. Identify and establish relationships with new customers in the segment. Develop account plans for new customers within the context of the customers’ business objectives and segment strategy.
• Identify key role players within customers and maintain a personal professional network with relevant decision makers. Maintain an in-depth understanding of the customers’ businesses and conduct regular meetings / workshops with customers. Develop and maintain account plans within the context of the customers’ business objectives and segment strategy. Understand the customers’ requirements and implement customer business growth strategies together with other departments. Be the primary contact, taking full accountability for account health.
• Manage customer relationships with existing and new customers, building trust and credibility working with other departments. Initiate and manage customer escalations within the business, and assist with account queries, billing corrections or credit notes. Conduct business professionally and ethically by adhering to all company policies, procedures and business ethics codes. Develop customer relationships by initiating social events or team building events with customers, with support from marketing. Keep accurate records of discussions and correspondence with customers, and share with relevant departments where required

Requirements

• Relevant Diploma: Essential
• 5 years knowledge and proven track record in Sales: Essential
• Proficient in MS Office: Essential
• General understanding of enterprise business: Essential
• Technical and product knowledge of Data Centres:Essential
• All appointments are subject to the labour Legislation of that respective country.