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  • Posted: Jun 21, 2023
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Senior Manager: CVP - Sandton

    Job Summary

    • To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.

    Job Description

    Commercial management:

    • Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape

    Product Management:

    • Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies

    Product Infrastructure:

    • Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable

    Generate Insights: Market, Competition, Customer, Product Research

    • Formulate strategic proposition roadmap & operationalisation
    • Proposition conceptualization & design to deliver integrated value offers to clients
    • Stakeholder engagement and management / collaboration to create, monitor and enhance CVP
    • Frontline / banker support and engagement as CVP SME and champion
    • ECM strategy design/execution including client engagement framework
    • Campaign design & execution to enable production objectives, in line with customer needs
    • Service experience excellence outcomes monitoring and improvement
    • Client complaints monitoring and resolution in line with SLAs
    • Client segmentation, retention & migration management in collaboration with relevant stakeholders
    • SLA/OLA definition, tracking and management to deliver on CVP promise
    • Marketing collateral, procedure documents etc. and alignment with Brand  
    • Governance custodianship including approvals of key CVP changes
    • Determine requirements for the BoW to enable proposition
    • Stakeholder alignment across Tech, Digital, Enablement, Change, Product, Pricing environments etc.
    • Banker & Customer Journey  reviews and enhancements, in line with CVP promise, through process reviews and impact

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

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