Senior Manager - Insights | Growth Office (Africa - Location Agnostic) at Deloitte

Job Description
Main Purpose of Job

• Strategise, develop and implement Insights programmes aimed at building the Deloitte Africa brand, reputation and advocacy – ultimately, deepening and growing trusted relationships with internal and external stakeholders.

Responsibilities for the role:

• Support the BMCI Lead in developing and implementing a holistic brand strategy aligned to the vision of the firm.
• Support a variety of Insights needs both internally and externally.
• Enhance the Deloitte Africa brand through strategic senior leadership communication and engagement with media, clients, regulators and other stakeholders – all while supporting the service areas (Business Units, Clients & Industries, Enablement functions and Internal).
• Responsible for developing campaigns that align to the firms strategic brand drivers and execute against Insights strategies and plans.
• Oversee and execute against project management needs (as it relates to campaigns and programmes) across the board and ensure alignment with all stakeholders.
• The individual will need to liaise with senior stakeholders and provide considered Insights guidance.
• Responsible for the management and best practice of programmes.
• Enable and maintain operational excellence to ensure consistency of client experience.
• Ensure seamless execution with high quality client experience.
• Facilitate sharing of learnings across campaigns.
• Formalise and activate feedback and impact reporting mechanisms.
• Guide exco members on key topics as it relates to developing messaging (aligned to firm strategy) as well as insights sharing and content creation for exco members (decks, speaking notes, opinion pieces)
• Support Internal Comms in developing Africa Report & Partner Report (annual)
• Media Engagement - Providing media commentary on relevant topics (Print/radio/TV)
• Understand the overall strategy of Deloitte Africa (brand pillars) and leverage that knowledge in building out the Insights Strategy. Additionally, leverage insights from the Growth Office to drive focus as it relates to Clients & Industries.
• Responsible for reporting on Insights initiatives as it relates to the Member Firm Standards requirements.

Qualifications
Minimum Qualifications

• Bachelor’s Degree (ideally in Economics, Journalism and/or accountancy fields)

Desired Qualifications

• Postgraduate Degree

Minimum Experience

• 5 years’ working experience within marketing at professional services firms

Desired Experience

• 5-7 years at Manager level within marketing at professional service firms

Technical Competencies

• Strong in field (Research & Insights) with excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and costs
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge
• Analytically orientated
• Excellent command of the English language
• Strong written and editorial skills
• Creative with the ability to think out of box
• Advanced interpersonal skills - comfortable working with dynamic and virtual teams and high-level leadership

Behavioural Competencies

• Exceptional communication skills, both written and verbal
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Strong client and delivery focus
• Highly adaptable, managing change and ambiguity with ease
• Strong project management, time management, organizational and multitasking skills.
• Excellent problem-solving ability
• Focus on quality and risk
• Exceptional business acumen