Senior Manager: IT (Hybrid) (JHB) at Datafin Recruitment

ENVIRONMENT:

• A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape.

DUTIES:

Infrastructure Support / IT Management

• Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls
• Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
• Monitor operational performance and implement proactive measures to prevent recurring issues
• Act as the final escalation point for major incidents and service outages
• Managing internal support desk
• Support procurement activities for hardware, software, and services
• Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation
• IT strategic planning and budgeting
• Monitor operational performance and implement proactive measures to prevent recurring issues
• Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance
• Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions
• Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements
• Participate in strategic planning forums to improve IT operations and define future technology initiatives

External It Solution and Delivery

• Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution
• IT services delivery for managed services
• Support the onboarding of new managed services clients into the NOC and SOC
• Collaboration in the implementation of managed services solutions
• Ownership, management, and operational implementation of ITIL-aligned processes.
• Infrastructure monitoring, ensuring availability and reliability of IT services
• Support and collaboration implementation of solutions with project management and bid office
• Ensuring effective transition from project delivery into operational support
• Manage vendor relationships related to infrastructure, security

IT Governance & Compliance

• Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance.
• Internal and External IT service frameworks
• Own and drive security governance across the organisation
• Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters
• Own and drive information security governance across the organisation
• Lead ISO 27001 compliance and audit readiness processes

Leadership & Team Management

• Strategic reporting to the COO and executive leadership
• Act as a trusted advisor to internal departments and key clients
• Identify skills gaps and support training and capability uplift.
• Lead, mentor, and develop IT engineers and support staff.
• Foster a collaborative, accountable, and high performance culture.
• Identify skills gaps and support training and capability uplift.
• Support recruitment, onboarding, and succession planning within the IT function

REQUIREMENTS:

Technical Competencies:

• Architecture
• Database administration
• Infrastructure
• Quality management and assurance
• Systems design and integration
• Service management processes
• IT support troubleshooting

Qualifications Experience:

• 3-year Degree / N-diploma (NQF 6) preferably in Information technology or related studies
• Min of 8 years’ experience in IT leading the NOC and SOC environment

Certifications and Licenses:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• ITIL Practitioner V4 Certification
• CompTIA Network+
• Microsoft Certified: Azure Administrator Associate
• AWS Certified SysOps Administrator – Associate
• SolarWinds Certified Professional (SCP) – Network Performance Monitor (NPM)
• ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
• Microsoft Certified: Azure Administrator Associate

Additional Requirements:

• Solar Winds
• Service now (SNOW)
• Thousand eyes

ATTRIBUTES:

• Strategic insight
• Change Management
• Innovation
• Performance Optimisation
• Dealing with Ambiguity
• Commercial Acumen
• Decision Making
• Advising and influencing
• Team Leadership
• Motivating and inspiring
• Networking
• Collaborating
• Ownership
• Continuous learning