Senior Manager, South Africa Sales at Genesys

Position Overview

• The Africa Sales Leader will be responsible for driving enterprise sales growth across the African region for our Contact Center as a Service (CCaaS) portfolio. This executive will develop and execute a regional go-to-market strategy, build and lead a high-performing sales organization, and forge strategic relationships with enterprise customers, partners, and industry stakeholders.
• The role requires deep expertise in enterprise cloud sales, proven success navigating complex multi-country environments, and the ability to influence C-level decision makers across financial services, telecommunications, retail, public sector, and other key verticals.

Key Responsibilities

Sales Leadership & Strategy

• Define and execute the African regional sales strategy aligned with a sales booking target with focus in new logo and market deveopment
• Build, lead, and mentor a high-performing enterprise sales team, mainly account executives, supported by sales engineers, csm and partners managers.
• Develop annual and quarterly business plans, including forecasting, pipeline management, and performance KPIs.
• Drive expansion of CCaaS market share across all markets

Revenue Growth & Execution

• Own revenue targets for the region, ensuring consistent over achievement.
• Lead complex, multi-stakeholder enterprise sales cycles from prospecting to negotiation and contract closure driving MEDDPICC methodology
• Build and maintain strong executive-level relationships with CIOs, CTOs, COOs, AI stakeholders and CX leadership teams.
• Partner with marketing to develop regional demand-generation programs.

Channel & Ecosystem Development

• Build and manage a robust partner ecosystem including system integrators, alliances resellers, and consulting partners.
• Oversee joint business planning, partner enablement, and co-selling initiatives.
• Ensure partners are aligned to enterprise go-to-market motions and equipped to drive CCaaS And AI adoption.

Market Expansion

• Identify and execute market penetration opportunities in emerging African markets.
• Analyze competitive trends and adapt strategy to maintain differentiation.
• Represent the organization at regional industry events, forums, and customer advisory boards.

Operational Excellence

• Drive disciplined sales operations across forecasting, CRM hygiene, and deal governance.
• Collaborate cross-functionally with Marketing, Professional Services, Customer Success, Finance, and Legal to ensure seamless delivery of customer outcomes.
• Ensure compliance with commercial, legal, and regulatory requirements across diverse African markets.

Required Qualifications

• 15+ years of enterprise software or cloud solutions sales experience, with at least 7 years in a regional leadership position.
• Demonstrated success in selling CCaaS, AI , SaaS, or cloud communications solutions to large enterprises.
• Proven track record of exceeding multi-million-dollar revenue targets.
• Extensive experience building and scaling enterprise sales teams in multi-country environments.
• Strong executive presence with excellent negotiation, communication, and stakeholder management skills.
• Proven ability to manage long, complex sales cycles involving C-suite and procurement stakeholders.
• Experience working with or through channel and ecosystem partners.
• Deep understanding of Contact Center technologies, AI, digital transformation, customer experience strategy, and cloud adoption within Africa.
• Ability to travel frequently across the region.

Preferred Qualifications

• Experience working for a global CCaaS, AI or SaaS provider.
• Strong network across African enterprise markets.
• Familiarity with public sector procurement frameworks in key African countries.
• Multilingual capabilities (English required; French, Arabic, or Portuguese desirable).

Success Measures

• Consistent attainment of annual revenue targets.
• Growth of enterprise footprint and market share in key African verticals.
• Expansion and productivity of the partner ecosystem.
• High employee engagement and low turnover in the sales team.
• Customer satisfaction scores and successful CCaaS deployments.