Senior Operational Support (SAP) at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies has an opportunity available for Senior Operational Support at our Head Office in Midrand. To provide day to day operation support to all supply chain stakeholders by ensuring effective and efficient Extended Management Warehouse (EWM) system performance across the business.

Minimum Requirements:

Essential:

• Grade 12 – Matric or a Senior Certificate
• Diploma in Supply Chain, Project Management, Transportation, Logistics, Retail
• 3-5 years’ experience in a similar role.

Advantage:

• SAP Certification
• Experience in EWM or ERP Systems

Job Specification

Supply Chain Operational Support:

• Lead day to day facilitation and coordination of the Operational Support department.
• Develop and design operating reports to support monitoring and performance tracking of ongoing operations and success of new initiatives.
• Monitor and ensure smooth integration between all relevant supply chain systems.
• Provide support to the development and implementation of new operational systems in Supply Chain.

Project Management:

• Create Business Requirement Documents (BRD) to improve or enhance business processes and reporting within the Supply Chain.
• Propose the optimal implementation date and prepare the business project requirements, project scope, and solicit approval.
• Analyse trends visible within the supply chain operations, and suggest improvements to the system or business processes.
• Maintain, change and support all relevant master data that drives all relevant supply chain systems.
• Monitor and investigate system performance, communication and Data integrity between SAP EWM and SAP ERP systems.
• Monitor the Creation and maintenance of user licenses across all supply chain systems.
• Deliver overall project outputs including managing all aspects of the defined project within defined time lines, from design through to post-go-live support.
• Compile any ad-hoc reports for senior management as requested.
• Stakeholder Liaison:
• Build relationships and work closely with stakeholders across the Group to be well positioned to identify future opportunities for operational process improvements within the business.
• Engage with stakeholders within the business regarding operational and technical matters to ensure efficiency.
• Highlight potential value in operational support department and articulate recommendations to best deliver business goals.

Team Supervision:

• Assess and supervise the Junior Operational Support team to continually improve processes and outcomes.
• Promote a robust culture of accountability, innovation, and performance management across the Team, whilst modelling the company’s values.
• Assist in setting objectives for the team and tracking progress.
• Assist in facilitating the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders.

General:

• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations

Competencies

Essential:

• Knowledge of Supply chain and Warehouse processes and Project Management.
• Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources. Leads the development and integration of campaign plans across multiple disciplines within the organisations to gain greater efficiencies and success.
• Conveys ideas and facts in writing using language the reader will best understand. Refers to the skills needed to locate, interpret, enter and use text or visual information such as symbols, numbers, letters and images in various formats.
• Promotes cooperation and commitment within a team to achieve goals and deliverables. Interacts with people effectively. Able and willing to share and receive information. Builds constructive working relationships characterised by a high level of acceptance, cooperation, and mutual respect.
• Develop systems and procedures to manage data and info and shares these with others. Encourages others to check their work against SOP's. Sets up an appropriate quality review process and audits the work of others to ensure procedures are followed.
• Adapts to changing business needs, conditions, and work responsibilities. Able to effectively deal with change and diverse people
• The tendency to cope well with pressure and the capacity to recover quickly from difficulties or toughness.
• Structures and directs others’ work on projects or programs.
• Basic computer skills (Word, Excel, PowerPoint and Outlook), SAP.

Special conditions of employment:

• South African Citizen
• MIE, clear criminal and credit
• Be able and willing to provide support outside of normal working hours.
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 31 October 2025