Senior Outsource and Recoveries Manager at Truworths

The ideal candidate for this senior management role will be responsible to maximise outsourced early and late stage collections as well as post charge off collections (recoveries) by effectively engaging and managing a large panel of external debt collections agencies.  

Responsibilities:

• Own & drive all elements of the execution of Outsource collections and Recoveries strategies
• Responsible for meeting collections targets by managing day to day relationships with external collections agencies
• Collaborate with key stakeholders (credit risk) in the development of optimum strategies
• Give input to the development of strategies, policies & procedures;
• Develop and implement operating plans in line with strategies as well as policies & procedures
• Ensure compliance with operating plans & highlight operational risks & controls
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco
• Ensure adequate environmental controls & exception reporting in line with policies
• Manage outsourced collections and Recovery activities according to agreed performance measures, including operating plans & expense budgets
• Set targets for the external agencies & ensure the achievement of the targets
• Manage expenses (i.e. commissions) in line with budget requirements
• Coordinate activities with external agencies, manage agency relationships throughout the process
• Ensure regular audits of agency compliance to strategy, policies & procedures;
• Proactively share information & expertise with internal & external stakeholders
• Present monthly portfolio performance to the Steerco
• Continuously seek improvements in recovery processes, products & technology & manage the change process
• Proactively share information and expertise with internal and external stakeholders
• Present weekly portfolio performance to agencies
• Manage reputational risk across the portfolio
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems
• Manage a small internal team (+-10 staff) from managers to agents
• Be an active and accountable member of the Credit Operations Management team
• Analyse information and optimally translate this into the improvement of performance
• Forecast and analyse data against targets on a daily, weekly and monthly basis
• Compile ad hoc reports as and when required
• Stay abreast of market trends, relevant legislation & events in appropriate industry;

Qualifications

• Matric;
• Relevant tertiary qualification would be an advantage;

Experience and skills:

• Minimum 10-years relevant Internal and or External Collections experience essential
• Minimum 5 - 7 years management experience in collections essential
• Good commercial understanding and awareness of best practice unsecured collections and recovery
• Knowledge of collections and recovery strategies, processes and methodologies
• Sound analytical skills
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act. )
• Understanding of the Vision and CAS software will be an distinct advantage
• Must be able to travel regularly