Job Opportunities at Old Mutual South Africa

Job Description

• If you are eager to join a dynamic team where you will be given the opportunity to apply your expertise and past experience in an effort to grow the Old Mutual group risk client base, look no further.
• The successful incumbent will perform a checking function and be required to mentor and develop others in an effort to grow the expertise.

Specific Key Result Areas:

• Checking of quotation output
• In-depth analysis of claims experience for larger arrangements
• Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions
• Quality Assurance for risk rates on small and medium clients
• Establishing and maintaining relationships with internal and external stakeholder
• Respond to and resolve enquiries from various stakeholders and clients
• Interpret special requests from clients and deliver accordingly
• Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
• Mentoring of and knowledge sharing to junior team members
• Conform to Service Level Agreements with relevant stakeholders
• Provide quality service to clients/intermediaries – a passion for service excellence

Specific Key Result Areas:

• Checking of quotation output
• In-depth analysis of claims experience for larger arrangements
• Evaluate the risk and apply sound judgement to set the final risk rates, evidence of health limits and any additional terms and conditions
• Quality Assurance for risk rates on small and medium clients
• Establishing and maintaining relationships with internal and external stakeholder
• Respond to and resolve enquiries from various stakeholders and clients
• Interpret special requests from clients and deliver accordingly
• Provide a hassle-free service to clients by attending to requests on time, presenting information in a professional manner, being flexible where appropriate and by being proactive in preventing potential problems
• Mentoring of and knowledge sharing to junior team members
• Conform to Service Level Agreements with relevant stakeholders
• Provide quality service to clients/intermediaries – a passion for service excellence

Generic Key Result Areas

• Documentation Processing
• Provides an indirect service to customers and intermediaries
• Responds to immediate administrative requirements within procedure
• Follows standardised processes and provides administrative support in line with normal business functioning
• Delivers on daily production standards
• Uses standard administrative techniques to coordinate own work
• Personal Effectiveness
• Accountable for service delivery through own efforts
• Strong work ethic
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months
• Makes increased contributions by broadening individual skills
• Collaborates effectively with others to achieve personal results
• Accepts and lives the company values
• Ability to work under pressure and meet tight deadlines while maintaining high levels of accuracy and quality
• Problem solving skills
• Quality Assurance
• Adheres to service and quality standards
• Performs quality checks on own work
• Performs quality checks on the teams work

Qualifications and Experience required:

Role Requirements

• Matric (with Mathematics)

Insurance Industry Experience

• Working knowledge of pricing and rating principles in a group risk environment
• In-depth knowledge/experience working within and pricing in a Group Assurance/Risk environment would be advantageous
• Proven numerical ability / mathematical reasoning skills
• Computer literate and proficient in MS Office programmes e.g. Word & Excel
• Have the ability to plan and prioritise effectively
• Have sound analytical and problem solving abilities with a focus on attention to detail
• Customer centric
• Have strong communication and interpersonal skills
• Work effectively with internal and external colleagues and clients to accomplish organisational and team goals
• Enjoy working in a progressive environment
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Skills

• Education