Senior Service Engineer – Analytical Instrumentation at Watershed Consulting

Overview: The main duty will be to provide an efficient and professional repair, maintenance, and service provision on FT-IR / FT-NIR / Raman systems or accessories as well as further associated systems manufactured by this leading name.

Duties:

• Installation and repair of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Familiarize and train customers for operation with the equipment
• Secure customer acceptance following successful installation and repair
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
• Promote, quote and sell service contracts to ensure service business growth
• Keep in contact with customers through phone or other means of correspondence to inquire if he needs any additional services
• Solve any queries the customer might have about the product
• Maintain proper documented records of all field trips and performed services
• Manage the service business smoothly and grow it according to company targets and goals
• Improve the brand awareness of products in territory
• Liaise and support third-party representatives in their respective territories
• Maintain professional working relationship with the factory/manufacturing site for technical support as may be required
• The role is Johannesburg based with national and Sub Sahara responsibility and hence there will be extensive travel

Qualifications:

• Qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 5 years work experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment
• Strong technical skills involving analytical instrumentation
• Expertise in FT-IR spectroscopy, NIR – Raman technology, remote sensing, microscopy and laboratory organization is advantageous
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers
• Strong verbal skills,
• MS Office
• Knowledge of SAP and sales force is of advantage