Senior ServiceNow Technical Developer / Consultant (Operational Health & Safety) at Rosebank International

Job Description

Senior ServiceNow Technical Developer / Consultant (Operational Health & Safety) 

• We are seeking an experienced Senior ServiceNow Technical Developer / Consultant with proven expertise in implementing, configuring, and customising the ServiceNow Operational Health and Safety (OHS) module.
• The successful candidate will play a key role in digitising and automating Occupational Health and Safety processes, delivering scalable ServiceNow solutions that improve compliance, governance, and operational efficiency.
• This role focuses on designing and implementing digital workflows for workplace inspections, audits, contractor safety management, and document approval processes while ensuring an exceptional user experience and robust automation.

Key Responsibilities

• Configure, develop, and implement ServiceNow Operational Health and Safety (OHS) capabilities.
• Design and automate workplace inspection and audit management processes.
• Develop digital inspection checklists, registers, appointment letters, and certificate management workflows.
• Implement automated approval workflows, notifications, and compliance processes.
• Design and develop contractor-facing portals for safety file submission, review, and approval.
• Develop and configure forms, catalog items, workflows, Flow Designer solutions, and business rules within ServiceNow.
• Integrate ServiceNow with relevant enterprise systems where required.
• Support testing, deployment, and production implementation activities.
• Provide technical guidance, documentation, and knowledge transfer to stakeholders and support teams.
• Collaborate closely with business stakeholders to translate Occupational Health & Safety requirements into scalable ServiceNow solutions.

Requirements

Essential Skills & Experience

• 5+ years' experience as a ServiceNow Technical Developer or ServiceNow Consultant.
• Strong ServiceNow development, configuration, and administration experience.
• Proven implementation experience with the ServiceNow Operational Health and Safety (OHS) module.

Experience developing and configuring:

• Workplace inspection workflows
• Audit management processes
• Digital checklists and registers
• Appointment letter workflows
• Certificate management solutions

Strong experience with:

• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• IntegrationHub
• Strong JavaScript development skills within the ServiceNow platform.
• Experience with Service Catalog and Service Portal development.
• Experience designing and implementing document approval workflows.
• Experience developing secure contractor-facing portals.
• Strong stakeholder engagement, communication, and business analysis skills.
• Ability to work independently and drive technical delivery in a complex environment.

Desirable Skills & Experience

• Experience integrating ServiceNow with other enterprise applications and platforms.
• Knowledge of Occupational Health & Safety legislation, compliance processes, and contractor management practices.
• Experience working within large enterprise environments.
• Exposure to ITSM, GRC, or other ServiceNow product suites.
• Experience leading technical workshops and solution design sessions.

Qualifications

• Relevant Degree, Diploma, or equivalent practical experience in Information Technology, Computer Science, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications would be advantageous.

Behavioural Competencies

• Strong communication and collaboration skills.
• Excellent problem-solving and analytical thinking abilities.
• Ability to engage effectively with technical and non-technical stakeholders.
• Strong attention to detail and commitment to quality delivery.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new technologies and methodologies.
• Results-oriented with a proactive approach to delivery.

What We Offer

• Competitive salary and benefits.
• Opportunity to work on innovative ServiceNow transformation initiatives.
• Exposure to large-scale enterprise technology projects.
• Collaborative and supportive working environment.
• Ongoing learning, certification, and career development opportunities.
• Opportunity to contribute to meaningful digital transformation and process improvement initiatives.

Closing Date 28 August 2026