Senior Store Manager @home (Kramerville) at TFG (The Foschini Group)

Job Description

• The Senior Store Manager will lead one of @home LivingSpace’s flagship stores, located in the prestigious interior design hub of Kramerville. With annual revenues of approximately R100 million and a staff complement of 30 employees, this store specializes in premium furniture and homeware and serves both individual customers and high-value corporate clients, including decorators and design professionals.

Responsibilities
Leadership & Team Development

• Lead, inspire, and manage a team of 30, ensuring high performance in a commission-driven sales environment.
• Mentor and develop future leaders, fostering a culture of resilience, professionalism, and accountability.

Client Relationship Management

• Build and maintain strong relationships with decorators, corporate clients, and individual customers.
• Deliver exceptional service standards tailored to the needs of high-value clients.

Sales & Revenue Growth

• Drive top-line revenue through new accounts, credit top-ups, basket growth, and conversion.
• Motivate and manage a commission-based sales team to consistently exceed targets.

Operational Excellence

• Ensure flawless execution of daily operations, merchandising, and customer experience.
• Safeguard store profitability through effective cost management and operational discipline.

Leadership Attributes Required

• Proven ability to lead large, diverse teams in a high-performance retail environment.
• Experience managing decorators and corporate clients within the furniture/homeware sector.
• Visionary leadership with resilience and the ability to bounce back from adversity.
• Strong track record of driving sales in commission-driven teams.
• Proven ability to lead large, diverse teams in a high-performance retail environment.
• Experience managing decorators and corporate clients within the furniture/homeware sector.
• Visionary leadership with resilience and the ability to bounce back from adversity.
• Strong track record of driving sales in commission-driven teams.
• Professional presence with the ability to influence, inspire, and set strategic direction.
• Demonstrated success in a similar senior retail management role.

Qualifications

• Experience: Minimum 7 years relevent retail experience with a minimum of 5 years store leadership experience.
• Additional: Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in budgeting and financial management, and experience in inventory management and customer service.