Senior Technical Specialist: SAP Banking - Centurion at Secondments

Job Advert Summary    

• To provide ERP configuration and software program development, maintenance and support services through gathering user requirements from business process owners. To provide ERP system training to process owners and power users. To guide, support and mentor the more junior team members.

Minimum Requirements    
Preferred Minimum Education and Experience

• National Diploma or equivalent
• SAP Certification
• 5-8 years experience in working within business solution teams performing IT application development and maintenance functions (planning, design, development, testing and implementation) in an ERP environment
• 5-8years practical experience implementing new and supporting SAP business modules

Critical Competencies    

• SAP support and maintenance
• ABAP Methodology and Programming
• Business Analysis and Business Process Engineering
• Microsoft Office Applications

Additional Requirements    

• Extended hours as and when required.
• Travel as and when required.
• Understanding of banking/financial services industry or development finance

Duties and Responsibilities    
Key Performance Areas    

Application Support, Maintenance and Changes to ERP Solutions and Processes 

• Gather SAP systems requirements and develop, design and deliver the SAP systems process recommendations required to support the various Business Units.
• Develop and review business cases, functional specifications, blue prints, and all other associated documentation
• Actively assist Business Units to craft business cases for sponsor approval
• Meet service level and quality standards assigned
• Comply with IT governance standards and procedures
• Analyse and apply required configuration changes or development to fulfil change requests
• Test configuration changes in Development (DEV) and send to Quality Assurance (QA) for final sign off and transport to production (PRD)
• Complete all change control administration, including relevant documentation and facilitate implementation of changes to Production

Documentation Management

• Review and update technical functional design documents on a periodic basis
• Maintain process designs (in Visio or any required modelling tool), ABAP functional specifications, training manuals and test packs to ensure all changes are reflected in all relevant documentation
• Ensure accurate maintenance of all technical configuration documentation
• Ensure central storage of all application documentation.

Provide Functional End User Support for Allocated Application

• Provide 2nd line production support for Helpdesk calls on business related issues
• Provide support as per service level agreements
• Facilitate scoping workshops / extract client business requirements
• Provide systems analysis functions
• Write functional technical design documents to support business requirements
• Work with project teams and apply project standards and methodologies

Role Based Training (Departmental / role specific)

• Develop, and maintain role based training documentation for all business roles
• Provide training courses, facilitators (SME’s) and facilities for IT Role Based Training throughout the year in line with Human Capital Learning and Development standards and processes
• Facilitate and deliver role based training