Senior Treasury Administrator x 9 at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for Senior Treasury Administrators x 9 be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for completion of third level approval of withdrawal payments as well as accurately loading manual payments on the various banking platforms

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 12 months of experience within a financial (Banking/Insurance/Transactional) environment.
• 1 Year experience within a Contact Centre.

A Bonus to have:

• Degree/Diploma in related field.

What You’ll do for the Brand:

• Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
• Investigate and escalate bank related issues or discrepancies, working closely with internal and external stakeholders until completion.
• Preparation of payment batches as received by withdrawals and accurate capturing onto the relevant banking systems for manual processing.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist and all relevant reporting is adhered to.
• Monitor Withdrawals App/SQL report every 5 minutes to ensure failures/rejections are escalated timeously and disabling/enabling of relevant automated system where appropriate.
• Daily reporting of rejection and withdrawal statistics.
• Effective resolution of valid payment request within minimal delays. Whatsapp updates are sent to the management team every 2 hours, with exceptions being highlighted.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Attend to ad-hoc functions as required due to operational requirements

What You’ll Bring to the Team:

• Attention to detail
• Customer Service Excellence.
• Strong administration skills.
• Proficient in MS Office
• Knowledge of betting types and platforms.