Incredible Connection is one of South Africa’s much-loved technology retail stores. If you’re looking for the widest range of leading national and international brands, Incredible Connection is the place to go.
Our X-factor
Yes, we have a comprehensive range of innovative products. Yes, our range extends from practical solutions for any home or busines...
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Pepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are looking for a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients within our social media platforms.
Description
Promptly monitor and respond to social media comments and inquiries in line with the requirements and guidelines.
Liaising with internal departments on resolving queries.
Effective application of Customer Service Policy, Procedure and systems.
Manage Customer centricity.
Effective self-management and teamwork.
Minimum requirements
Grade 12
2 – 3 years related Social Media/Community Management and Customer Services experience
Relevant Qualification in Media, Digital or Communications field
Current knowledge of best practices for Customer Services in a retail environment
General Understanding of CPA (Customer Protection Act)
Knowledge of Pepkor Lifestyle policies, practices, processes and systems
Knowledge of CRM systems and practices
Social Media Proficiency
MS Proficiency
In–depth knowledge of Pepkor Lifestyle policies, practices, processes and systems
SKILLS
Strong written and verbal communication skills
Personal Resilience
Multi-tasking
Effective Time Management
Interpersonal skills
Active Listening and Interpretation skills
Conflict Management
Ability to work under pressure
BEHAVIOURS
Energy and Drive
Customer Orientation
Problem Solving
Planning and Prioritising
Assertiveness
Excellence Orientation
Following Instructions and Procedures
Attention to detail
Working with People
Delivering Results and Meeting Customer Expectations
Gmail
Yahoomail