Service Delivery Expert: Billing at DHL Supply Chain

Job Purpose:

• Reviewing, processing, and uploading of Billings into Oracle Cloud.
• Communication with internal finance team on invoices completed or not completed and thereafter resolution of queries on incomplete billing.
• Full administration of the billing process at month-end to ensure we meet the WD2 Billing deadline for respective countries.
• All billings are captured timeously.
• Assist in ensuring that all valid transactions are accurately recorded and invoiced timeously.
• Billing process exception in line with Uploading of credit notes and approval requests.
• Weekly and monthly face to face meetings with customer on billing query resolution based on escalation.
• Managing Supplier Financing via the Supplier Financing Portal
• Completion of Unbilled reports monthly and follow upon with respective. accountants on pending unbilled revenue.
• Weekly download of Power Bi report and analysis of ageing items and follow up with respective customers.
• Administration of monthly customer shortfall report and thereafter consulting with respective customers on payment.
• Monthly Icon review including collating of supporting documents for compliance and local and external audit review.
• Completion, review, and submission of Bad debt reports to business.
• Ahoc credit reports to be downloaded for new customers, review of customers and BCA analysis.
• Yearly credit limit review and update of all customers.
• Monthly Intercompany billing and reconciliation of balance sheet recon account for recharges
• Supporting legal team and business with resolution of customer accounts that are under review.
• Remittance follow up and assisting Accenture team with payment confirmations.
• Monthly Crest balancing of Inter-Companies.
• Assisting Accenture and the Hub on escalated customers with outstanding payments.
• Ensuring that Statements are sent out timeously by the Accenture team and managing site sensitive customers.
• Credit notes and queries cleared timeously.
• Loading Customers in Apex and follow up with the MDM team to ensure Customer details are captured correctly and on time in Oracle Cloud.
• Maintain the relationship between Accenture, the Hub, business, and the Customers.
• Preparing various monthly and yearly reporting needed for business.
• Support internal and external audits for Country.

Key Responsibilities:

• Weekly conference calls with outsourced party on performance and KPIs
• Responsible for the follow up of agreed KPIs
• Help in ensuring that all system and process documentation is up to date on SSC level.
• Consistently clarify service requirements and obtain relevant inputs.
• Support Integration and optimization with other process Towers and areas of the business.
• Perform internal controls and ensure that all change initiatives adhere to company quality standards.
• Special Handling processes to support business for most optimized process flow.
• Contribute to projects as active project member.
• Responsible for one oracle modules.
• Motivation of and role model for all indirect staff (Accenture/Hub ).
• Efficient Customer Relationship, respecting cultural environment and history.
• Operational Context
• Systems Requirements
• Operational Documentation  
• Customer Specific Procedures
• Quality Standards

Qualifications:

• Essential: Matric
• Desirable: Degree or equivalent

Experience, Competencies, and Skills:

• Minimum of 2 years of experience in a similar role.
• Demonstrated ability to represent the company professionally.
• Strong relationship management skills with key players.
• Proficiency in language skills and aptitude.
• Ability to perform duties and responsibilities with minimal supervision.
• Team player with strong attention to detail.
• High drive to meet strict deadlines.
• Proven team leadership and development skills.
• Strong customer focus and problem-solving abilities.
• Ability to support and adapt to change.