Service Domain Lead: Workspace and Collaboration Services (Remote Work in South Africa) at Aspen Medical

About the job

PURPOSE OF THE ROLE:

Strategic, tactical and operational role in the digital technology organisation and is accountable for the delivery of Workspace/End User Computing and Unified Communication and Collaboration (UCC) platform services across Aspen and supporting business and technology partners/vendors globally. The accountability of the role includes workspace/end user computing and collaboration service architecture development, maintenance and improvement through strategic transformation. Responsible for ensuring compliance to all information controls. The role is accountable for service quality, addressing any service failures that may occur directly related to user experiences with technology.

KEY PERFORMANCE AREAS:
 

• Champions user-centred design and secures organisational commitment to the significant involvement of users in research to achieve a deep understanding of their current and future needs.

• Develops organisational policies, standards, and guidelines to ensure research continually informs the development of systems, interactions, products and services to optimise utility and usability for users and enable them to achieve their required outcomes

• Develops or sources organisational resources and capabilities to facilitate adoption and exploitation of user research, including specialist user-centred facilities and user communities. Collaborates with internal and external partners to facilitate effective user research

• Determines the approaches to be used to analyse, clarify and communicate the user experience, users' characteristics and tasks, and the technical, social, organisational and physical environment in which systems, products or services will operate

• Plans and drives user experience and accessibility analysis activities providing expert advice and guidance to support adoption of agreed approaches

• Champions high standards in all aspects of the interaction between users and the organisation’s systems, products and services including involvement of users in evaluation activities. Specifies standards and methods to achieve organisational objectives for usability and accessibility and to ensure that this is addressed in future design.

• Develops or sources organisational resources and capabilities to conduct effective user experience evaluation including specialist user-centred facilities, communities of users. Collaborates with internal and external partners to facilitate effective evaluation of systems, products and services

• Deliver end user computing services to enable a connected and collaborating organisation