Service Manager - Pest Control & Hygiene (Milnerton/Century City) at Ecowize Group

Description

• Ecowize is looking for a skilled and competent Service Manager to join the Pest Control and Hygiene team in Cape Town.  The purpose of this role is to provide technical support and leadership to all service colleagues within the division and ensure that the highest quality of customer service is provided
• The Service Manager will ensure that all services are planned and completed in line with the client agreements signed and that all service colleagues have the correct equipment, PPE, and consumables to complete the services.

High-level Objectives:

• Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure customer satisfaction and quality in service delivery.
• Financial Focus on managing Business Development, profitability of branch by ensuring efficiencies and asset management. Expenses are to be within budget, reported accurately and timeously. Ensure continuous development and understanding of relevant financial processes for yourself and team.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and SAPCA regulations.

Key Responsibilities

Customer Excellence

• Build strong, value-driven client relationships through regular engagement
• Ensure all services are delivered in line with client agreements and quality standards
• Resolve service issues, infestations, and customer complaints effectively
• Conduct internal audits and support external customer audits
• Review service reports and drive continuous improvement

Financial & Operational Management

• Manage service costs, budgets, and branch profitability
• Monitor productivity, overtime, and resource allocation
• Drive operational efficiencies (route planning, reduced travel time, cost optimisation)
• Oversee asset management, including vehicles, equipment, and stock control
• Support business development by identifying leads and new revenue opportunities

People Leadership & Development

• Lead, coach, and motivate service teams to achieve performance goals
• Conduct performance reviews, feedback sessions, and development plans
• Ensure teams are properly equipped, trained, and supported
• Assist with recruitment, onboarding, retention, and disciplinary processes
• Deliver ongoing technical and SOP/SWP training

Compliance & Quality Assurance

• Ensure full compliance with Health & Safety, Food Safety, and SAPCA regulations
• Maintain accurate and up-to-date service documentation and IPM files
• Oversee audit readiness and regulatory adherence
• Manage EcoGSE system compliance and reporting
• Ensure adherence to POPIA requirements for data protection

Requirements

Qualifications

• Grade 12 / Matric (essential)
• Pest Control Certificate with P-Registration (essential)
• National Certificate in Pest Control (preferred)
• Fumigation Registration (advantageous)

Experience

• Proven experience in pest control technical services
• Strong leadership and team management experience
• Experience in HR-related processes and performance management
• Understanding of operational and financial management
• Knowledge of quality management systems (advantageous)
• Project management experience (preferred)

The successful incumbent will have the following competencies

• Strong leadership and people management skills
• Customer-focused mindset with excellent problem-solving ability
• Financial acumen and analytical thinking
• High attention to detail and compliance-driven
• Excellent communication and organisational skills

Closing date 11 June 2026