Service Technician - Richardsbay at Konecranes

Your key responsibilities: 

• Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane 
• Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. 
• Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. 
• Generate sales leads during service calls and report to service office, following established guidelines 
• Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance 
• Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. 
• Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. 
• In addition, you might also perform other assigned duties or functions in line with the applicable delegation of authority. 

We also expect you to have following technical qualifications: 

• Grade 12 (NQF level 4) 
• Electrical trade 
• Accreditation as Inspector (LMI) is considered as advantage 
• 5 years’ field service experience 
• Technical knowledge of cranes / lifting equipment 
• Understanding of SHEQ legislation 
• Excellent level of computer literacy on complete Microsoft Office