Services Call Centre Administrator X7 (Midrand) at Blue Label Telecoms

Description

• Are you a driven, service-oriented individual with a passion for delivering exceptional customer experiences? Blue Label Connect is seeking a dedicated Services Call Centre Administrator to join our dynamic team.

Job Purpose

• In this role, you will be the first point of contact for our customers and stakeholders, handling inbound enquiries and making outbound service calls. Your ability to communicate effectively, manage customer relationships, and provide accurate, timely support will be key to your success.

Key Responsibilities

• Handle and log all first-line customer and stakeholder enquiries using internal systems.
• Conduct outbound calls to follow up on feedback and service matters.
• Engage customers with empathy and professionalism across multiple communication channels.
• Ensure accurate data capture and timely resolution of queries.
• Provide feedback and support to clients and service providers.
• Meet service KPIs including turnaround times, productivity, and quality standards.
• Identify upselling opportunities and retain customers through informed conversations.
• Escalate and follow up on incidents to ensure resolution.
• Deliver performance reports and insights to line managers.

Requirements
Competencies

• Strong verbal and written communication skills.
• Excellent customer service and active listening skills.
• Computer literate with the ability to navigate multiple systems.
• Ability to multitask, prioritize and work under pressure.
• A collaborative team player with problem-solving abilities.
• Willingness to work flexible hours if needed.

Requirements

• Matric certificate (essential).
• 1–2 years of experience in an inbound/outbound contact centre.
• At least 6 months in a customer service role.
• Willingness to work flexible hours if needed.