Active Jobs at Blue Label Telecoms

Description
Job Purpose

• We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.

Key Responsibilities

Delivery Coordination:

• Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.

Customer Interaction:

• Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.

Team Communication:

• Liaise with internal teams and external partners to align on delivery schedules and service issues.

Performance Monitoring:

• Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.

Documentation:

• Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.

Problem Solving:

• Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.

Administrative Tasks:

• Complete all related admin tasks, ensuring compliance with quality and turnaround standards.

Process Improvement:

• Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.

KPI Achievement:

• Meet or exceed productivity, quality, and turnaround targets as defined by leadership.

Requirements

Competencies

• Strong verbal communication and interpersonal skills
• Solid understanding of logistics and warehouse operations
• Basic numerical and analytical ability
• Competent with standard office software and CRM systems
• Ability to make sound, timely decisions
• Highly organised, accurate, and deadline-driven
• Collaborative mindset with a commitment to customer service excellence

Education

• Matric (Grade 12)
• Preferred Certification: Logistics or Warehouse Administration Certificate

Experience

• Minimum 2 years in a call center logistics role
• Atleast 1 year of experience in general logistics/warehouse admin

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Description
Job Purpose

• We are seeking detail-oriented Quality Assurance Agents to uphold our commitment to excellence across all sales and service channels. You will be instrumental in monitoring performance, identifying areas for improvement, and ensuring regulatory and quality standards are consistently met.

Key Responsibilities

• Quality Monitoring: Evaluate customer interactions and service delivery to ensure adherence to internal and external quality standards.
• Performance Metrics: Assess services and products against predefined metrics, ensuring compliance and customer satisfaction.
• Reporting: Deliver regular performance updates, highlighting operational challenges and resource needs.
• Continuous Improvement:  Proactively identify and support improvements in QA processes and business operations.
• Internal Engagement:  Participate in internal inspections and collaborate with teams to identify process enhancements.
• Coaching and Feedback:  Provide constructive feedback and training to improve agent performance and customer experience.
• Support: Assist with customer service tasks when needed and ensure timely completion of administrative duties.

Requirements
Competencies

• Accountability & Initiative:  Takes ownership of tasks and strives for excellence.
• Communication:  Communicates clearly and effectively across diverse audiences.
• Collaboration:  Builds strong working relationships to achieve shared goals.
• Analytical Thinking: Reviews data critically and makes sound, confident decisions.
• Planning & Organisation: Manages workload effectively to meet deadlines.
• Technical Proficiency: Basic numerical, computer, and reporting skills required.

Education

• Matric (Grade 12)
• Certificate in Quality Assurance Administration (preferred)

Experience

• Minimum 2 years’ experience in a call centre environment as a QA
• Hands-on experience with QA practices and identifying skill gaps

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Description

• Are you passionate about sales and customer service? Join Blue Label Connect and help us bring innovative mobile commerce solutions to millions of people across South Africa and beyond.
• At Blue Label Connect, a subsidiary of the JSE-listed Blue Label Telecoms, we’re committed to bridging the digital divide. Our mission is to enable secure, convenient, and accessible transactons for all.

Job Purpose

• As a Sales Call Centre Agent, you’ll play a key role in driving our outbound sales efforts. Reporting to the Outbound Team Leader, you will promote, sell, upgrade, or retain customers through engaging inbound and outbound calls. Your energy, resilience, and passion for customers will help us reach our sales targets and deliver a standout customer experience.

Responsibilities

• Make outbound/inbound calls to promote and sell Blue Label Connect products and services.
• Meet or exceed daily, weekly, and monthly sales targets.
• Accurately update customer information and interactions in the CRM system.
• Provide exceptional customer service with a "customer is king" mindset.
• Understand and clearly communicate product offerings to potential clients.
• Collaborate effectively with internal teams to achieve sales goals.
• Handle objections professionally and close sales with confidence.

Requirements
Competencies

• A customer-focused mindset.
• Goal-oriented and driven to exceed expectations.
• A team player who thrives in a fast-paced, target-driven environment.
• Adaptability to changing situations and campaigns.
• Ability to work under pressure and remain resilient in a high-performance setting.

Minimum Requirements

• Matric (Grade 12) qualification- Essential
• At least 2 years' experience in a sales call centre environment.
• Strong communication, persuasion, and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Willingness to work flexible hours, including weekends.

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Description

• Are you a driven, service-oriented individual with a passion for delivering exceptional customer experiences? Blue Label Connect is seeking a dedicated Services Call Centre Administrator to join our dynamic team.

Job Purpose

• In this role, you will be the first point of contact for our customers and stakeholders, handling inbound enquiries and making outbound service calls. Your ability to communicate effectively, manage customer relationships, and provide accurate, timely support will be key to your success.

Key Responsibilities

• Handle and log all first-line customer and stakeholder enquiries using internal systems.
• Conduct outbound calls to follow up on feedback and service matters.
• Engage customers with empathy and professionalism across multiple communication channels.
• Ensure accurate data capture and timely resolution of queries.
• Provide feedback and support to clients and service providers.
• Meet service KPIs including turnaround times, productivity, and quality standards.
• Identify upselling opportunities and retain customers through informed conversations.
• Escalate and follow up on incidents to ensure resolution.
• Deliver performance reports and insights to line managers.

Requirements
Competencies

• Strong verbal and written communication skills.
• Excellent customer service and active listening skills.
• Computer literate with the ability to navigate multiple systems.
• Ability to multitask, prioritize and work under pressure.
• A collaborative team player with problem-solving abilities.
• Willingness to work flexible hours if needed.

Requirements

• Matric certificate (essential).
• 1–2 years of experience in an inbound/outbound contact centre.
• At least 6 months in a customer service role.
• Willingness to work flexible hours if needed.

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Description
Job Purpose 

• Execute and manage dialler strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet performance targets and business goals.

Key Performance Areas

• Keep dialer downtime to a minimum and ensure any issues are communicated to IT & management immediately.
• Manage dialer functionality including blended, inbound and outbound campaigns,
• Deliver effective dialing strategies to enhance the success of multiple outbound campaigns.
• Monitoring the team and agent performance through blended/dialer system and maintain maximum productivity with minimum idle time.
• Hourly performance reporting delivered to the operations teams
• Providing analysis to the operation manager and team leaders to help increase performance and productivity across the floor.
• Present, explain and gain support for changes to the dialer strategies or processes based on analysis.
• Analyse data files and best dialing times to keep the operation as productive as possible.
• Constant monitoring of agent activity to ensure maximum productivity is achieved.
• Pacing strategy utilized for campaigns where necessary.
• Maintenance of dialer templates and provision of these to the business where necessary.
• Proactive dialer feedback to team leaders to provide an accurate picture of dialer activity.
• Continually analyze campaign and agent performance to identify opportunities to increase contact rates and subsequent sales.
• Meet deadlines for reporting and that the reports are accurate and presented to highest standards.
• Manage stakeholder relationships with onsite and offsite team to ensure dialer is operating optimally

Requirements

Technical Competencies

• Ability to oversee the dialing strategy framework and provide thorough feedback.
• Ability to provide Industry/best practice insights into dialing strategy to facilitate Group performance objectives.
• The ability to provide insights into campaign strategy
• Ability to champion challenge dialer practices to optimize penetration and conversion outcomes.
• Technology insights to achieve team objectives
• Good tactical insights into Dialer and Campaign   Management frameworks to facilitate operational execution
• Good understanding of productivity and capacity management outcomes
• Excellent verbal and written communication skills
• Stakeholder engagement (internal and external)
• Microsoft office, especially Excel
• Statistics knowledge and ability to comprehend and analyze dialer-output data
• Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translate them into operational requirements. 
• Numerically orientated

Behavioural Competencies

• Business Acumen [ability to make sound decisions]
• Analytical
• Results and deadline driven
• Resilience
• Teamwork
• Collaboration 
• Problem solver
• Interpersonal skills
• Self-Starter (can work independently)

Education

• Grade 12
• Relevant Tertiary qualification (added advantage)

Experience

• 3 years’ experience on previous dialer knowledge 
• Vicidial experience advantageous
• Data analytics (SQL Knowledge is advantageous)

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Description
Purpose

• Are you a dynamic and driven individual with a passion for short-term commercial insurance? iTalk Financial Services is seeking a Broker Consultant to join our growing Discovery Department. This is an exciting opportunity to be part of a high-performing team focused on expanding our business insurance portfolio.

Responsibilities

• Build and maintain a profitable short-term commercial insurance book.
• Identify new business opportunities and generate leads for Discovery products.
• Manage and grow relationships with clients, brokers, and key stakeholders.
• Provide expert advice on Discovery insurance solutions tailored to client needs.
• Conduct needs analyses and develops tailored insurance packages.
• Stay up to date with product knowledge, industry trends, and competitor activities.
• Ensure compliance with FAIS and other relevant regulatory frameworks.
• Prepare and deliver presentations to clients and teams.
• Handle queries, objections, and policy-related issues with professionalism.
• Meet sales targets and performance metrics.

Requirements
Education

• Grade 12/NQF 4 equivalent qualifications.
• BCom/Higher Diploma or equivalent business-related qualification (Advantageous)
• Meets FAIS Fit and proper requirements as per legislation
• RE5 (essential)

Experience 

• 1-2 years’ experience in Broker Account Management environment (Essential)
• Short term and Medical Aid experience
• Experience In Financial Services Industry (Essential)
• Should you have previous experience as a FAIS representative the following is non-negotiable:
• FAIS credits/Full Insurance Qualifications (depending on DOFA)
• RE5 (depending on DOFA)

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Description
Purpose

• The purpose of this position is to drive revenue growth by cultivating and managing client relationships, delivering exceptional service, and strategically positioning Blue Label Media's Out-Of-Home (OOH) advertising solutions.

Responsibilities

Client Management:

• Develop and maintain strong relationships with new and existing clients.
• Understand clients' business goals and marketing objectives to tailor OOH solutions that meet their needs.
• Act as the primary point of contact for clients, ensuring high levels of satisfaction.

Sales and Revenue Generation:

• Achieve and exceed sales targets through proactive selling and upselling of OOH advertising solutions.
• Identify and pursue new business opportunities to expand the client portfolio.
• Create compelling proposals and presentations that effectively communicate the value of Blue Label Media's offerings.

Market Research and Analysis:

• Stay informed about industry trends, competitor activities, and market changes.
• Analyse market data to identify potential growth areas and adapt sales strategies accordingly.

Collaboration and Coordination:

• Work closely with internal teams, including marketing, creative, and operations, to ensure seamless execution of campaigns.
• Collaborate with colleagues to share insights, best practices, and contribute to the overall success of the sales team.

Requirements
Knowledge and Skills 

• Strong understanding of the advertising industry and OOH media landscape.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated with a proactive and results-oriented approach

Education

• Bachelor's degree in Business, Marketing, or a related field.

Experience

• Previous experience in OOH media sales is essential
• Minimum of 2 years of successful sales experience, preferably in OOH media.
• Proven track record of achieving and surpassing sales targets in a similar role.

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Job Purpose

• As a Key Account Manager for Ticketpro “Transport” the role will be responsible for looking after accounts which includes Bus Carriers and Third-party distribution. The Key Account Manager will be responsible for maintaining a clear line of communication between all departments ensuring that all opportunities are explored, and clients' needs are tended to. Being a relatively small team, we will also expect the Key Account Manager to be part of setup and onboarding of new client and projects. As Key Accounts Manager in the Transport department we will expect the individual to understand the bus transport industry and be able to identify new opportunities and challenges in the industry. The individual will also be required to keep up to date with current industry trends/developments.

Key Responsibilities

• Implement strategic account plans to achieve growth and maximise the value of key accounts.
• Assist in the creation of designs that are visually appealing and effective in communicating information to our clients’ target audience.
• Identify potential new business opportunities and upsell/cross-sell opportunities within existing accounts.
• Negotiate contracts and agreements with key clients, ensuring favourable terms and conditions.
• Effectively address any issues or complaints raised by key clients.
• Develop and implement strategic account plans to achieve growth and maximise the value of key accounts
• Track key account performance metrics and report on progress towards goals and objective

Requirements
Behavioural Competencies

• Deadline focused
• Team player 
• Stakeholder Management
• Resilience
• Excellent communication and collaborate with various departments (e.g sales, marketing, operations) 
• Ability to take direction and work independently.
• Attention to detail and strong organisational skills.
• Ability to prioritise and manage multiple projects simultaneously

Functional Competencies

• Knowledge of finance within a business
• Digital Ticketing and Distribution Platforms
• Project Onboarding and Implementation
• Industry Trend Monitoring and Reporting
• Analyse client data to identify trends, opportunities, and areas for improvement.
• Strong administration, time management, planning and presentation skills

Qualifications 

• Matric/Grade 12; plus, additional technical certifications.

Experience 

• Experience with Commuter and Bus industry as an Account Manager (Essential)
• Excel Skills

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Job Purpose 

• The Data and BI Analyst role entails assisting the modelling and analytics team within CEC with all analytics, reporting and data needs. The analyst will investigate large data related to Cell C Postpaid invoicing, collections and user insights. The main aim of the role is to provide detailed feedback to business on key business metrics and assist the modelling team to drive strategic decision-making and better understand customer behaviour and credit experience

Responsibilities

Data Analytics

• Preparing, analysing and validating data to enable quantitative analysis for statistical and modelling team Explore data to understand its structure and characteristics. This includes generating summary statistics, visualizing data distributions, and identifying patterns or trends.
• Gather, analyze, and interpret large datasets from multiple sources to identify patterns, trends, and correlations.
• Apply statistical methodologies and data mining techniques to extract meaningful insights.
• Conduct ad-hoc analyses to address specific business questions or challenges

Business Intelligence

• Design and build data models, dashboards, and reports using business intelligence tools to visualise data and provide actionable insights.
• Collaborate with stakeholders to define key performance indicators (KPIs) and set up reporting frameworks.

Governance/ Compliance

• Ensure that data handling practices adhere to data governance policies and relevant regulations, such as to protect data privacy and security.

Works Collaboratively

• Present findings and recommendations to senior management and key stakeholders in a clear and concise manner.
• Collaborate with stakeholders to understand their requirements and translate them into actionable data solutions.
• Foster strong working relationships with the modelling and analytics teams and ensure effective communication of insights and recommendations.

Continuous Improvement

• Keep up to date with emerging technologies and tools in data analysis and business intelligence.
• Identify opportunities to automate data analysis processes and enhance reporting efficiency.
• Proactively seek feedback from stakeholders and take initiative to improve data driven decision-making processes.

Data Reporting

• The core of the role involves improving and enhancing current data sources as well as providing meaningful reports to management.
• Maintain and investigate current reporting with a key focus on improving reporting to the executive team.
• Development of new and dynamic reports based on key data insights and analytics performed.

Client & Customer Management (Internal)

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.

Internal Communications

• Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.

Needs Assessment

• Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues.

Policy Development & Implementation

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Strategic Planning

• Develop and/or deliver elements of a strategic planning system with guidance from senior colleagues

Financial Management and Control

• Work within established systems to deliver prescribed outcomes for a designated area of financial control

Operations Management

• Supervise others working within established operational systems

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

Requirements
Behavioural Competencies

• Optimizes Work Processes
• Manages Complexity
• Ensures Accountability
• Communicates Effectively
• Business Insight
• Financial Acumen
• Instills Trust
• Decision Quality
• Planning and Organizing
• Policy and procedures
• Data Collection and Analysis
• Verbal Communication
• Numerical Skills
• Review and Reporting
• Risk Management
• Analyze Alternatives and Recommend Solutions
• Data Control

Education

• General Education: Bachelors Degree in Computer Science, Informatics, Actuarial Science or Engineering.
• Other qualifications will be considered if accompanied by relevant experience.

Experience

• General Experience: Between 1-5 years' experience in data analytics or business information.
• Telco related experience would be beneficial but not required.
• Proficient in data analysis tools Solid understanding of statistical methodologies and possesses strong business acumen.

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JOB PURPOSE

• Responsible to design and verify circuits, logic, systems, and algorithms to meet product requirements. Individual will determine the proper method and procedures to be used in the digital system development and determine the best method for verifying the digital system before the complete design is committed to silicon.

RESPONSIBILITIES

Development and Design

• Design, develop and test digital subsystems
• Analyze requirements, identify required work and estimate development tasks
• Perform in conjunction with software development team to ensure system meets operational requirements
• Collaborate on architecture, top level, and block level definition
• Record design and develop product documentation inputs for technical writers
• Involve in digital and software requirements definition
• Plan and oversee digital and software development projects
• Engineer and design digital control boards to meet power amplifier module requirements
• Design and implement software components to meet customer-specific design
• Accountable for the effective creation, measurement and control of the test strategy within content and Comms
• Review business requirements, creation and execution of Functional, Integration, End-to-End, Regression, UAT & Automation (UI & API)
• Ownership and driving testing tasks from start to finish
• Coordinate and support UAT with business users.
• Develop and maintain automated test scripts using Selenium WebDriver
• Create and execute test plans and test cases for software applications
• Collaborate with the development team to identify test scenarios and ensure that all critical business requirements are covered in the test plan
• Analyze test results and debug errors
• Report and track defects and work with the development team to resolve them
• Work with the QA team to continuously improve the automation framework and testing process
• Participate in Agile/Scrum ceremonies such as stand-ups, planning sessions, and retrospectives
• Continuously learn new testing technologies and tools
• Write interface control documentation
• Generate and review technical product documentation
• Collaborate with other engineers, managers and Product Management teams to develop innovative solutions meeting market needs
• Design, implement and test code from module level through full system integration
• Conduct hands-on bench testing and debugging of digital hardware
• Full Chip/block level RTL design and implementation
• Collaborate with analog engineers to define mixed-signal interface
• Participate in chip and block level digital/mixed-signal test bench development with Verilog/System Verilog/UVM
• Modeling/simulating/debugging digital circuits
• Work with verification team on verification plans, test cases, and analyzing test results Interact with customers during design reviews and system tests
• Explain special requirements and to resolve technical issues related to vendor-supplied material working with vendors

Work Collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Leadership

• Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior and motivate team members in line with the core values
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports
• Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
• Communicate and maintain trust relationships with shareholders, business partners and authorities

Self-Management

• Follow through to ensure that personal quality and productivity standards are  consistently and accurately maintained
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate consistent application of internal procedures

Requirements
BEHABIOURAL COMPETENCIES

• Business Insight
• Courage
• Cultivates Innovation
• Decision Quality
• Collaborates
• Plans and Aligns
• Communicates Effectively
• Optimizes Work Processes
• Strategic Mindset
• Manages Ambiguity
• Tech Savvy
• Action Oriented

EDUCATION

• Matric
• Bachelor’s Degree or Diploma in Computer Science or related field

EXPERIENCE

• Minimum of 10+ years’ progressive experience in similar role
• Experience in digital design and implementation is a must
• Minimum 3 years’ experience in Test Automation 
• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes
• At least 3 years of experience in automation testing with Selenium WebDriver
• Experience in programming languages such as Java, Python or C#
• Strong understanding of Agile methodologies and experience working in an Agile development environment
• Experience with version control systems such as Git
• Excellent analytical and problem-solving skills
• Strong communication and collaboration skills
• Ability to work in a fast-paced environment and adapt to changes quickly
• Min 3 years’ experience in the testing competency
• QC experience (test planning, test execution, defect management lifecycle)
• Solid experience in the implementation of the STLC (Test Planning, Monitoring and Control – including reporting, Test Analysis and Design, Test Execution, Test Closure) throughout the project lifecycle)
• Experience with other automation tools such as Appium or TestComplete
• Experience in mobile automation testing
• Experience with CI/CD tools such as Jenkins or CircleCI
• Knowledge of SQL and databases.