Logistics Call Centre Administrator (Midrand) at Blue Label Telecoms

Description
Job Purpose

• We are looking for a proactive and detail-oriented Logistics Call Center Administrator to manage and optimise the movement of goods, coordinate delivery activities, and ensure customer satisfaction. The ideal candidate will have a strong understanding of logistics operations & customer service, and will thrive in a fast-paced, service-driven environment.

Key Responsibilities

Delivery Coordination:

• Monitor order tracking, manage delivery exceptions, and re-arrange failed deliveries to ensure timely fulfillment.

Customer Interaction:

• Communicate with customers via multiple channels to provide updates, resolve delivery issues, and handle escalations.

Team Communication:

• Liaise with internal teams and external partners to align on delivery schedules and service issues.

Performance Monitoring:

• Use dashboards and system tools to analyze logistics performance and identify improvement opportunities.

Documentation:

• Maintain accurate records, prepare necessary documentation, and ensure compliance with operational procedures.

Problem Solving:

• Investigate issues such as RTS (Return to Sender), courier errors, and customer complaints, offering timely resolutions.

Administrative Tasks:

• Complete all related admin tasks, ensuring compliance with quality and turnaround standards.

Process Improvement:

• Contribute to process enhancement initiatives by suggesting SOP updates and compliance measures.

KPI Achievement:

• Meet or exceed productivity, quality, and turnaround targets as defined by leadership.

Requirements

Competencies

• Strong verbal communication and interpersonal skills
• Solid understanding of logistics and warehouse operations
• Basic numerical and analytical ability
• Competent with standard office software and CRM systems
• Ability to make sound, timely decisions
• Highly organised, accurate, and deadline-driven
• Collaborative mindset with a commitment to customer service excellence

Education

• Matric (Grade 12)
• Preferred Certification: Logistics or Warehouse Administration Certificate

Experience

• Minimum 2 years in a call center logistics role
• Atleast 1 year of experience in general logistics/warehouse admin