Key Account Manager - Transport (Sandton) at Blue Label Telecoms

Job Purpose

• As a Key Account Manager for Ticketpro “Transport” the role will be responsible for looking after accounts which includes Bus Carriers and Third-party distribution. The Key Account Manager will be responsible for maintaining a clear line of communication between all departments ensuring that all opportunities are explored, and clients' needs are tended to. Being a relatively small team, we will also expect the Key Account Manager to be part of setup and onboarding of new client and projects. As Key Accounts Manager in the Transport department we will expect the individual to understand the bus transport industry and be able to identify new opportunities and challenges in the industry. The individual will also be required to keep up to date with current industry trends/developments.

Key Responsibilities

• Implement strategic account plans to achieve growth and maximise the value of key accounts.
• Assist in the creation of designs that are visually appealing and effective in communicating information to our clients’ target audience.
• Identify potential new business opportunities and upsell/cross-sell opportunities within existing accounts.
• Negotiate contracts and agreements with key clients, ensuring favourable terms and conditions.
• Effectively address any issues or complaints raised by key clients.
• Develop and implement strategic account plans to achieve growth and maximise the value of key accounts
• Track key account performance metrics and report on progress towards goals and objective

Requirements
Behavioural Competencies

• Deadline focused
• Team player 
• Stakeholder Management
• Resilience
• Excellent communication and collaborate with various departments (e.g sales, marketing, operations) 
• Ability to take direction and work independently.
• Attention to detail and strong organisational skills.
• Ability to prioritise and manage multiple projects simultaneously

Functional Competencies

• Knowledge of finance within a business
• Digital Ticketing and Distribution Platforms
• Project Onboarding and Implementation
• Industry Trend Monitoring and Reporting
• Analyse client data to identify trends, opportunities, and areas for improvement.
• Strong administration, time management, planning and presentation skills

Qualifications 

• Matric/Grade 12; plus, additional technical certifications.

Experience 

• Experience with Commuter and Bus industry as an Account Manager (Essential)
• Excel Skills