Services Supervisor (Readvertised) – Rondebosch Medical Centre at Africa Health Care

Description

• An exciting opportunity exists for a Services Supervisor at Rondebosch Medical Centre, reporting to the Hospital Manager. This role supports the coordination of internal support services and assists in managing external service providers to ensure quality service delivery and operational efficiency.

Critical Outputs

The Services Supervisor will assist in the coordination of the following services:

• Catering
• Cleaning/Bundled services
• Security
• Garden & Hygiene services
• Pest Control
• Medical/Healthcare risk waste
• General Waste
• Laundry

Support in External Service Provider Management:

• Monitor conformance to SLA, identify gaps and implement corrective action.
• Monitoring service level agreements (SLAs)
• Support performance tracking and reporting
• Maintain relationships with service providers
• Identify, together with Hospital Manager, applicable services and service providers
• Maintain productive relationships with service providers through regular meetings.

Quality Systems Support:

• Assist in conducting customer satisfaction surveys
• Support compliance checks with health and safety standards
• Help prepare documentation for audits
• Ensure external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility.
• Ensure compliance to RMC Services and Health and Safety policy standards, on-key system and relevant legislation.

Financial Administration

• Assist with invoice processing and budget tracking
• Support cost and quality benchmarking activities

Team Support:

• Provide a 24hr standby service to always ensure the availability of essential services for all stakeholders.
• Help organize training and development activities
• Visible leadership in respect of RMC values, operating model and strategy.

Facilities Coordination:

• Manage and monitor cleanliness and readiness of hospital facilities
• Assist in coordinating small-scale facilities projects
• Assist with reporting maintenance issues pertaining to the facilities.

Requirements

• Certificate or Diploma in Facilities Management
• 3 years of experience in support services or facilities coordination in Private healthcare environment is advantageous.
• Knowledge of contract management and health and safety regulations.
• Proven leadership and people management experience.
• Ability to prioritize and manage multiple tasks.
• Excellent communication skills, both verbal and written
• Strong leadership style with the ability to motivate and direct a team
• Excellent problem-solving and decision-making skills
• Computer proficiency.
• Drivers license.

Competencies

• Collaboration/ Relationship Building
• Engaging diversity
• Negotiation
• Customer responsiveness
• Excellence and quality orientation
• Ethical behaviour
• Technical and professional knowledge
• Attention to detail
• Decision making