Settlement and Reconciliation Clerk – Refunds - Fixed Term Contract at TFG (The Foschini Group)

• The Settlement and Reconciliation Clerk (online and other tender types) within the Invoice to Cash SSC function will be responsible for timeously and accurately processing all reconciliations and settlements for online and other account payment tender types. This role will reconcile relevant invoice to cash control accounts and be responsible for the processing of sundry invoices, whilst ensuring the effective handling of all online (and other tender type) customer disputes.The Settlement and Reconciliation Clerk will be responsible for ensuring deliverables are executed as per the time and quality standards agreed in the Record to Report SLAs.

Key Performance Areas:

• Log calls on service management tool (Fresh Service) on behalf of customers
• Track progress of calls logged & ensure SLA is met
• Ensure outstanding information is obtained
• Ensure necessary/ additional recipients are included ito communication and tasks
• Ensure accurate recordkeeping for all accounting activities for audit purposes
• Work alongside the Invoice to Cash teams to ensure all month end and year end processes are accurate and completed as per the agreed timelines and guidelines
• Respond to, and complete all processes and activities in line with the SLAs for the Invoice to Cash function

Job Requirements:

• 1-2 years of relevant working experience, within a service management team/ fulfilling service management function, being a pre-requisite
• Matric
• Good customer service knowledge and attitude
• Attention to detail
• Time management
• Planning skills