SME, Junior Solution at Standard Bank Group

JOB DESCRIPTION

To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.

QUALIFICATIONS

• BSc Comp Science, B.Com Informatics degree and / or a business degree
• Experience in data gathering and analysis
• Exposure to translating business and functional requirements into technical specifications
• Experience in managing product lifecycles development and analysis in a financial services environment

ADDITIONAL INFORMATION

Building Relationships

The ability to build relationships with senior management in an organisation and with external parties within a dynamic context. Perceive and interpret own and other emotions and feelings, engage and manage conflict. Show tact, be attentive to emotional cues, use emotions for effect and prioritise emotions when making decisions. The ability to be composed and manage reactions in relation to the situation. Maintain and create solid relationships, collaborate and integrate, manage conflict, co-operate, share knowledge, information and expertise. The ability to welcome feedback and work with different personalities. Achieve diverse, balanced and productive outcomes by effectively managing the way in which diverse people work together.

Drive

The ability to proactively and anticipate threats and capitalise on opportunities act on these in a decisive manner. Add value beyond the obvious.

Believe in own capabilities, inspire success, push to the limit and accept consequences of failure. Take accountability and ownership of delivering results of an area, confess to own failures and commit to an outcome. Create a framework conducive to execution and motivation and influences peers to strive for excellence. Work tenaciously, remain self-disciplined and composed, ignore distractions and stay focus on the medium-term goals

Negotiation and conflict resolution

Experimental understanding and ability to negotiate or resolve conflict and differences, agree on upon causes of action, bargain for advantage to satisfy various needs at an organisational level. Deals with underlining dynamic and systems. Two or three-party negotiation.