SME, Solution, Feature Analyst at Standard Bank Group

JOB DESCRIPTION

To gather customer insights, conduct analysis, redesign, development, deployment, monitoring, and measurement of outcomes for all iterations of the Client Journey. Assimilates all value stream maps and provides visualisation for the entire client journey. Engages with stakeholders across the value chain, front to back, to gain an in-depth understanding of the as-is processes and pain points in order to identify potential opportunities for factors such as unit costs, labour input, process costs, economies of scale) as input into MVPs and overall client journey.

QUALIFICATIONS

Minimum Qualifications

• Type of Qualification: Undergraduate Degree
• Field of Study: Information Studies
• Other Minimum Qualifications, Certifications or Professional Memberships: BSc Comp Science, B.Com Informatics degree and / or business degree

Experience Required

• Technology
• Minimum of 5 years Personal and Business banking experience  in translating business and functional requirements into technical specifications to create customer solutions.  Experience in managing a product (incl. income statement) managing people; understands the banks products, processes and systems

ADDITIONAL INFORMATION

Behavioral Competencies : 

• Building Relationships
• Drive
• Negotiation and conflict resolution

Technical Competencies : 

• Financial Management
• Execution and delivery
• Technical Expertise
• Coaching and developing
• Innovation