Snr Specialist: Short-term Insurance at Telkom

• Develop and Implement Business Plan and Product Strategy
• Interpret Business Plan objectives, identify targets and define goals.
• Develop integrated portfolio and product plans, including roadmap, revenue forecasts, go-to-market plans, risk and technology plans in support of the Business Plan.
• Compile Implementation strategy and execution.
• Develop and maintain partner relationships.
• Analyse the Insurance and ICT environment, develop concepts and conduct marketing opportunity analysis.

Grow revenue

• Launch new products.
• Ensure that Telkom has the right short-term and long-term insurance capabilities and solutions.
• Continuous review of Telkom short-term and long-term insurance product suite and help ensure that we stay relevant in the market place.
• Develop Planning Assumptions and Market forecasts.
• Align with Business Strategy and Business Plan objectives.
• Enhance/ change existing products.
• Establish product launch team, allocate responsibilities and target dates to team members.
• Executed product plans and allocate responsibilities and target dates to team members.
• Ensure execution of allocated tasks/ responsibilities and arrange progress review meetings, including operational readiness measured against quality standards.
• Manage allocated products based on key performance matrix such as, but not limited to: revenue, sales, churn, spend, market growth, achieved margin vs. projected margin, actual performance vs business case projections, minimum required margin objectives, profit and loss per product.
• Conceptualise ideas which are easy to implement, contributes towards the strategy of the organisation and plays to the strength of capabilities and reach.
• Test and validate the delivery of a product by Engineering and IT through relevant test plans and readiness measurements.

Manage the portfolio measurement, tracking and feedback loop through production of reports

• Obtain all relevant information, and draw up report schedules.
• Produce and forward reports, either scheduled or ad-hoc to relevant stakeholders and management.
• Obtain feedback/ approval regarding submitted reports.
• Utilise a quality process to analyse and present data.

Contribute towards Telkom long-term & short-term planning

• Develop product specific demand forecasts.
• Validate forecast information received.
• Coordinate forecast information with marketing support.
• Receive capital and operational requirements information from partners which gets incorporated into planning.
• Perform periodic industry benchmarking, as input to short term and long-term planning – including industry analysis, forecasted and predicted hype cycles and trends etc.
• Map opportunities between technology capability and customer needs as input to product roadmaps as either innovator, leader, follower or reinforcer.

Manage budget for allocated product(s)/ service(s)

• Prepare budgets and product forecasts and set up demand feedback channels.
• As part of P & L management ensure effective communication and liaison with key role players such as, but not limited to: finance, sales, customer value management, networks, marketing, deal management, device management, public relations and communications, regulatory and legal through periodic and ad-hoc individual and group engagements related to allocated Products and Services.

Train and up-skill internal customers on product specific subjects

• Coordinate training content and programme with training group.
• Conduct product management workshops to up-skill sales and support staff on new and existing products, features, enhancements etc.
• Obtain feedback regarding training effectiveness, and use to enhance future training content and programmes.

Develop business case

• Define business need, develop business case, follow relevant internal processes associated with commercial and technical requirements for approval, present business case/ submit to Commercial Review and/or Product and Pricing Council coordinating council.
• Components of the business plan: market opportunity study, addressable market determination, projections and assumptions with rationale including sales numbers over minimum 3 years, revenue and margins, Capex and Opex costs, EBIT, ROI, deemed margins, marketing/ proposition messaging and chosen media, go-to-market plan.
• Obtain buy-in from stakeholders.

Compile Management Documentation and Reporting

• Compile strategies, business plans, management reports, documentation, and presentations.
• Deliver presentations to Key internal and external Stakeholders.

Manage Matrix Structured team and Third-Party Partners

• Set and Manage Individual and partners performance standards and targets.
• Allocate, manage and prioritize objectives and responsibilities.
• Manage performance.
• Manage partner engagement and development.
• Communicate desired outcomes, monitor progress and provide feedback.
• Continuously motivate staff, recognising and rewarding behaviour congruent with Telkom's desired culture.
• Promote wellness of staff and a healthy work environment and culture within the workplace.
• Facilitate sound employee relationships and team effectiveness.