Social Media Customer Engagement Officer at The Shoprite Group of Companies

The Social Media Customer Engagement Officer will be responsible for; monitoring the Group's social media platforms, conducting strategic external listening, engaging with customers and other stakeholders on a daily basis to resolve customer complaints (in line with Customer Care Policy) and positively influencing the social media community with regards to the reputation of the Shoprite Group.

• The ideal candidate for this role would have a Certificate/Diploma/Degree in Social Media/Journalism/Communications/Marketing.
• 4 - 6 years experience in Social Media Customer Service as well as 2 - 3 years of Customer Relations/Complaint Handling Experience is required for this role.