Solutions Specialist at FNB South Africa

Are you someone who can: 

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business 

You will be an ideal candidate if you: 

• Have a strong operations background
• Have knowledge of outbound dialer processes and systems in either sales, service, and or collection environments
• Can analyse, recommend, implement and monitor dialer strategies to support business operations
• Understand campaign management and monitoring on the dialer solution
• Understand dialer analytics and reporting to support business processes
• Can provide best practice guidance and contribute towards building of the dialer capability
• Can establish and maintain stakeholder relationships
• Have effective project management and project reporting skills
• Have good communication skills
• Have 3 to 5 years’ experience in similar environment
• Have solution viability assessment and business case orientation
• Have strong understanding of business process definition and re-engineering requirements
• Have a moderate understanding of project management and system, data or business testing requirements principles
• Have experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Have experience in the analysis and compilation of business information and intelligence
• Have a strong knowledge and use of design process tools (e.g. Visio, Firstmap)
• Have a relevant Diploma or degree in Business/ Engineering/ IT or similar

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

Closing Date: 

• 05/06/25