Specialist: IT Systems Support - Software Asset Managemet (SWAM) at Liberty Group South Africa

Purpose

To provide specialist advice and support related to day-to-day computer use and IT system trouble-shooting, problem-solving and education, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

Outputs

• Customer first service attitude and willingness to help 
• Cloud certification an advantage.
• Responsible for administration, management and deployment of end-user components, such as software deployment and security updates (patching).
• A+ and N+ Certification an advantage.
• Drivers licence and own transport, this position does require some travelling from time to time.
• Experience supporting web based applications using multiple browsers.

Skills and Technical Compentencies

• Software Asset Management Life Cycle
• License management
• License metrics for Microsoft, IBM, Oracle, Adobe, Microfocus etc
• Contract management and negotiations
• License auditing position

Technical Competencies:

• License metrics for Microsoft, IBM, Oracle, Adobe, Microfocus etc
• Flexera and SCCM
• Allocations and management of M365 licences.
• Software auditing background aiding in conducting self audits of all our software product publishers.
• Management and administration of licenses to ensure compliance. This includes high level, Microsoft, Oracle, Adobe, Linux, Unix, Cobol, etc.
• To ensure the environments is always licensed and to achieve our Always On, Always Available and Always Secure strategy

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences