Specialist Software Asset Management Analyst at Absa

Job Summary

• As a Specialist Software Asset Management Analyst in the Absa Software Asset Management team, you will implement, manage and maintain the integrity of the software asset management estate in the bank in line with Absa Software policies, standards, and rights to use.
• An ideal Specialist Software Asset Management Analyst will have proven knowledge and experience in ITSM Change, Incident and Request Management, Software License Management, Software provisioning, and reclamation technologies.  He/she will have the ability to combine these skills with strong technical, analytical and governance strengths, to implement, manage and maintain software remediation and optimisation practices. She/he will have a passion for problem-solving, analyzing complex scenarios, and continual service improvement across the software asset management lifecycle and will be able to turn insights into actionable and sustainable solutions.

Job Description

Software Audit Enablement

• Take accountability for deeply understanding the organisation’s current and future Technology roadmap and the impact on the IT Assets managed by Software Asset Management
• Monitor and regularly audit and report on the IT asset inventory for the organization in scope for Software Asset Management, ensuring alignment up to key field level between the CMDB and Software Asset Management Flexera platform
• Monitor Flexera Software Inventory agent and agent infrastructure in terms of health, new versions, patches, and technical configuration
• Monitor software asset management estate visibility of 98% against agreed inventory discovery sources for the physical, virtual and cloud-based platforms
• Monitor the software application library in the Software Asset Management tool, Flexera, ensuring all application evidence is recognised as accurately classified applications, taking appropriate actions to remediate when required
• Provide Software and Hardware inventory and baseline support and reporting as input to software audits, reviews, and renewals, including remediation activities to ensure accurate license management consumption statements
• Enable, manage and support any internal or external software asset management audits, continuously expanding on data, reporting availability, and automation between source data sets in support of software asset management audits

Software Use Right Compliance and Remediation

• Implement and maintain software asset lifecycle management leading practices and processes for the organization to enable and manage lifecycle governance
• Manage and maintain the Software Application Lifecycle catalog to ensure an accurate lifecycle and use right status for new and existing applications in use in the estate
• Manage and monitor and report on application lifecycle status in the bank
• Manage, monitor, and take remedial action on unauthorised application deployments in the estate, including communication, reporting, and software removal
• Manage and execute required processes and reporting for remediations, breaches, and audits by collaborating with various internal and external stakeholders as needed
• Implement, maintain and manage the visibility of usage or installations of applications or subscriptions not visible to software inventory toolsets in the estate, such as SaaS applications
• Manage and monitor software request provisioning, installation reinstatement or Adhoc installations against product lifecycle status and use rights. Manage and oversee remediation or corrective action to ensure governance adherence

Software Asset Management Tribe Support and Enablement

• Enable and manage first line support triggers for the Software Asset Management tribe to ensure OLA and SLA compliance
• Enable and manage Software Asset Management services and related SAM and ITSM processes

Governance, Risk, Compliance

• Apply the group risk, governance, compliance, regulatory frameworks, and standards, including SAM policies, standards, processes, and risks
• Audit and monitor software asset management group and internal controls (governance)
• Provide inputs and reporting requirements or coordinate relevant processes for all internal/external risk, regulatory, compliance, and governance-related process for managed services provisioning across the estate
• Implement and maintain knowledge management and data management processes for the successful governance of software asset management activities
• Implement and maintain relevant, accurate and timely governance, risk, and compliance information
• Implement, maintain, monitor Software Asset Management Risk Framework
• Conduct internal audits of all Software Asset Management Processes
• Software Asset Management process risk and remediation - Manage, monitor, remediate

People

• Proactively and effectively (time and quality) collaborate and drive collaboration across teams where it makes sense (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area, etc.)
• Apply collaboration skills in business reviews and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
• Contribute to high-performance team environment and culture as a high performing member of a self-directed team aligned agile working environment
• Leverage coaching techniques in all team/service provider related activity to drive a higher quality ITAM service
• Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve ITAM service delivery
• Participate in peer reviews, problem-solving within and across the broader team

Preferred Education

• Relevant Information Technology Bachelor`s Degrees and/or Diplomas
• CSAM / IAITAM or recognized related Software Asset Management Certification
• ITIL Certification and firm understanding and practice experience with ITIL best practices

Preferred Experience

• 5+ Years’ experience as a Software License Manager
• Solid experience with IT Service Management and Software Asset Management processes and platforms
• Solid Experience interpreting software application use rights on current and emerging platforms
• Solid experience in Software Asset Management Audit and Governance practices, policies, and standards
• Solid experience with Technology infrastructure and platforms

Desired Knowledge

• Familiar with SCCM, JAMF, ServiceNow, and IT Inventory tools and data
• Familiar with cloud technologies such as Amazon, Google, Azure, and SaaS software applications
• An in-depth understanding of IT components (infrastructure, software, PCs, Databases) and how they interact
• Familiarity with hardware and software technology and configurations including cloud/virtualization technologies
• Ability to partner and collaborate with multiple key internal and external stakeholders, including Procurement, Legal, Finance, Sourcing, Vendor Management, IT Asset and Configuration Management, Product Owners (Software Owners), Architects, Administrators, Engineers, User Groups, Vendors/Resellers, to help collect, organize and obtain critical information required for  Software Asset Management audits, remediations and governance breaches
• Bring to the table some of the industry best practices in Software Governance and Audits, associated processes including Software requisition and fulfillment, procurement, asset management, systems automation, and general project management
• A firm understanding and experience with managing and maintaining a technology catalog to present the IT Asset lifecycle, governance, and operational status
• Be a strong team player, collaborate effectively with key stakeholders to define, document, and agree on SAM requirements across the software lifecycle to ensure governance compliance and audit readiness
• A mindset to continuously improve SAM processes and procedures

Desired Skills

• Strong process analysis capability to deliver on audits and governance requirements
• Strong analytical and communication skills to prepare and present accurate reporting
• Strong data, reporting, and analytics skills using tools such as Excel, Power BI, or similar
• Strong time-management and prioritisation skills
• Detail-oriented and highly organized
• Skilled in negotiation and project management
• Excellent critical thinking skills

Education

• Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised