Specialist: Systems Engineer X3 at Vodacom

Role Purpose

The Systems Engineer is responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions. This role is responsible for reviewing solution designs, understanding their impact on infrastructure, and ensuring the availability of supporting and enabling infrastructure from internal or external service providers. The incumbent will monitor, maintain, and support the operational capacity, availability, and performance of the solutions against SLAs from a level two and level three support perspective. This role is responsible for providing infrastructure-related level two and level three incident and problem management.

Your Responsibilities Will Include

• Service, Solution and System monitoring / reporting
• Work with service providers to forecast and right-size long-term capacity and performance requirements, iterating regularly
• Determine user and technical story impact on existing architecture, work processes and systems
• Design and implement supporting infrastructure and tooling for software module development and operations
• Design and implement supporting database and middleware capabilities to support software module development and operations
• Monitor and maintain infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of infrastructure-related incidents and problems
• Monitor and review incidents and problems to identify improvements
   

The Ideal Candidate Will Have

• Bachelor’s Degree or National Diploma in Computer Science, Information Systems or other related field
• A minimum of 3 years relevant work experience of which at least one year is in designing, developing, deploying and/or administering infrastructure solutions
• Experience of current and emerging virtualization, infrastructure, and cloud and containers technologies and architectures, such as Windows, Linux, AWS, Azure, Openstack, Docker etc.
• Experience of configuration management and automation tools such as Puppet, Chef, Ansible, Salt etc.
• Experience working with programming and scripting languages, such as Ruby and Python
• Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration
• Strong understanding of IT management best practice frameworks, such as ITIL and COBIT
• Professional experience and knowledge of the Telecommunications industry preferred