Specialist Transaction Solutions Manager at Absa

Job Summary

The main purpose of the role is to interpret and manager transactional solutions to enable the execution and achievement of agreed business targets and ensure that performance is in line with the Transactional Solutions Regional strategy and objectives.

Key Accountabilities:

Process

• Define standard operating procedures (SOPs).
• Monitor and report on progress against operational plans and adjust where required.
• Plan for the effective implementation of value-added process improvements, initiatives and services to deliver on operational objectives.
• Resolve problems within area of accountability with the necessary discretion and guidelines.
• Lead and manage the Transactional Solutions team in the designated portfolio in the region
• Coach and mentor the Transactional Solutions team through either working one on one with the team in the designated portfolio and ensure appropriate training is delivered to support staff development goals.
• Assess team competencies, performance, efficiency and productivity through measurement and observation to ensure the team are aware of and capable of delivering their responsibilities.
• Ensure availability of appropriate skills base in order to provide clients with Transactional solutions (products/service) through skills management and matching these skills with client environments.
• Ensure the effective application of human resources and people management processes within operations to all the market environments (both internally and externally).
• Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Ensure all HR processes, according to ABSA policies and procedures, are followed.
• Lead and implement regional operational sales tactics and plans for the execution of strategy that is aligned with the Transactional Solutions regional strategic intent, with knowledge of the geographical drivers within portfolio.
• Ensure close collaboration between Regional Transactional solutions team, product and segment stakeholders that will increase sales penetration levels and production volumes within portfolio.
• Monitor pricing, margins and profitability within the applicable mandate for the Transactional Solutions portfolio.
• Lead and implement and execute sales campaigns within the portfolio to boost sales in line with national and regional strategic intent.
• Lead, Implement and monitor sales channel requirements in both the internal and external environment across all segments.
• Implement the nationally agreed Customer Value Proposition and strategy and ensure client satisfaction targets are exceeded through random sampling of customer feedback through direct contact.
• Contract and manage Service Level Agreements with all relevant stakeholders within portfolio.
• Support the Regional Product Head through effective and accurate reporting on performance of operational team achievements of targets both through production volumes and margins.
• Hold regular meetings with all managed staff in portfolio to gather feedback on opportunities and threats within all active environments and provide accurate reports through to Regional Product Head.
• Provide reports to the Regional Product Head on market share growth and new business acquisition within the internal and external environment.
• Co-ordinate, manage and communicate the Transactional Solutions budget process within the portfolio and investigate any deviations in expense and income management through consistent governance.
• Establish and maintain relationships with key stakeholders (e.g. Product, Segment, Operations, Absa Group Operations, etc.) to effectively co-ordinate the value chain thereby ensuring efficient transactional workflows and optimal client service delivery.
• Ensure, monitor and enforce implementation of BPC requirements as well as changes in directives and that contracts and securities are generated within the agreed turn- around times between the BPC and the Fit for Processing centre.
• Maintain a good understanding of all governance applicable to the Transactional Solutions area and have the ability to apply and coach the team on them.
• Manage customer service delivery through the Transactional Solutions team in the portfolio and ensure that service level agreements and turnaround times are met and exceeded.

Client/Customer

• Manage and contribute to a culture of customer service excellence that meets and exceeds exceptional service.
• Plan, manage and monitor initiatives to ensure customer service excellence.

Finance

• Manage, monitor and report on budget variances in order to maximise financial performance.
• Optimize operational costs through implementing cost effective initiatives in daily operations through the proper use of resources and other channels of expense

Learning and Growth

• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Interview, hire, train and develop subordinate staff in accordance with defined policies and objectives.
• Ensure the creation and maintenance of an effective working climate and continual improvement of culture through proactively creating open communication channels and a comfortable working environment.
• Implement and execute PD process and review PD plans, assess and make recommendations on employee performance.
• Actively involved in succession planning, employee engagement, talent management and performance development through clearly defined communication channels and regular feedback sessions.

Conduct

• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities

Competencies:

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Process Optimisation
• Pan-African Citizen

Minimum Requirements

• B-degree in Business, Commerce and Management studies (NQF 7)
• 5 years management experience
• 5 years merchant acquiring and payments experience key
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)