Store Manager at VHRS

TASKS AND RESPONSIBILITIES: 

• Overall management of the storage facility
• Ensure every customer is dealt with in a highly professional, welcoming and efficient manner.Ensure every customer is dealt with in a highly professional, welcoming and efficient manner.
• Keeping up to date records on Management Software
• Responsible for management of the storage management software
• Handling of new contracts and entry into software management system
• Removing old customers from the software management system
• Following up (written track record) on late payments, including written demands and liaising with attorneys and auctioneers when necessary
• Ensuring surcharges are placed on overdue accounts
• Placement of ‘No entry’ red tags for customers with overdue accounts
• Ensuring debt management and VAT reports from the software system are accurate and sent to Head Office monthly Receipt of payments from customers (cash and point of sale transactions)
• Circulation of weekly report from software to Directors including:
• Weekly Debtors Ageing Summary
• Move In’s and Move Outs report
• Occupancy Report
• Maintaining up to date Cash Book
• Responding timeously to website queries with emails and telephone follow up
• Reception work and answering the telephone
• Marketing:
• Ensure an occupancy marketing plan is in place and reported on: Google Ads, Local Directional Signag and Local Business Forums for Word of Mouth)
• General Office administration
• Handling and completing customer contracts
• Assisting tenants with access to storage units and physically showing customers the location of the units on site and the different unit sizes when asked
• Dealing with customer complaints and assisting customers with all requirements
• All customer complaints are to be reported to Higher Management
• Responsible for the Booking/Availability Roster and ensure all staff are aware of available units, customer departure dates and future bookings
• Maintenance
• Ensure units are clean on departure and oversight of any required auction process
• Liaison with the Municipality and Flagship for any services that are not working
• Responsible for site maintenance (overall premises and garden)
• Security:
• Ensure the premises is secure at all times and report any potential security threats or system weaknesses to Higher Management.
• Ensure all security threats and alarms are investigated and followed-up on (Maintain a written Security File)
• HR:
• Manage the General Worker and Receptionist Duties

EXPERIENCE: 

• This role requires an experienced self-starter who can lead a small team with energy and professionalism. At least 5 years’ experience in a similar role is required.
• The candidate must have Microsoft proficiency and the ability to learn the StoreMan software package in order to run the operations of the business.
• A matric certificate is mandatory and tertiary education is beneficial.