Subject Matter Expert at Sanlam Group

Overall purpose of the role

• Overall review of company processes to collaborate, support and drive effective business improvements with project teams. 

Key responsibilities

• Primary liaison between disability team and project office ensuring that project objectives align with operational goals. 
• Provide expert advice and guidance on disability claims processes, policies and procedures to project team. 
• Participate in project planning sessions to provide guidance and direction in refining business requirements. 
• Identify opportunities for process optimization within the disability claims workflow, leveraging project resources to implement enhancements. 
• Perform UAT tasks on behalf of business on project developments, for successful deployment into BAU operations.
• Act as operational feedback loop between business and project teams.
• Regular feedback loop to project teams on progress, issues and solution for successful project deliveries.
• Act as the subject matter point of contact for cross-functional teams, providing clear and concise communication regarding project developments and their impact on disability claims operations.
• Provide ongoing support and mentorship to team members to build their expertise in disability claims.

Experience and qualifications

• Grade 12 (National Senior Certificate) and National (vocational) Cert. Level 4
• National Certificate: Business Analysis (will be an advantage).
• A minimum of 7 or more years’ experience in a Group Risk environment with experience in a Group Risk – Disability Claims with a good working knowledge of the MIP-GLR system

Knowledge and skills

• Excellent product knowledge and understanding of the Group Risk Industry and Pricing principles.
• Computer literate with proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive for Business, MS SharePoint and MS Teams).
• Excellent analytical thinking with regards to identifying, analysing, and solving problems.

Core competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.