Support Analyst at Cape Union Mart

Job Description

• Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

What You’ll Be Doing:

• Provide first- and second-line support for ERP, Finance, and other business systems.
• Diagnose and resolve software/hardware issues to keep operations running efficiently.
• Assist in testing system upgrades, patches, and enhancements.
• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.
• Create and maintain user guides, FAQs, and training materials.
• Ensure compliance with IT policies and retail best practices.
• Monitor system performance and suggest improvements.

What You’ll Bring:

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.
• 2–4 years of experience in a systems support role (ideally in a retail environment).
• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.
• Knowledge of databases, SQL, and reporting tools is a plus.
• Strong communication, problem-solving, and collaboration skills.
• Proficiency in Microsoft Office tools (Excel, Word, Visio).